At a Glance
- Tasks: Own customer relationships and ensure smooth communication across teams.
- Company: Established business in large format graphics with a strong industry reputation.
- Benefits: Opportunity for growth, dynamic work environment, and supportive team culture.
- Other info: No CV needed to start the conversation; we value your potential!
- Why this job: Make a real impact by enhancing client experiences and driving account success.
- Qualifications: Experience in customer success or account management, with strong organisational skills.
The predicted salary is between 35000 - 45000 € per year.
About you
You are the person clients trust when things get busy. You stay calm, organised and commercially switched on, even when there are multiple moving parts and pressure from every direction. You enjoy building relationships, though you are equally comfortable having difficult conversations when needed. You are process driven without feeling robotic. You know good customer service is not just being reactive. It is follow ups, communication, accountability and making sure nothing slips through the cracks. This role will suit you if you enjoy owning relationships properly and want to help bring structure and consistency to a busy production environment.
Your experience
You have experience in customer success, account management, client services or commercial operations within large format print, branded environments, exhibitions or a related production environment. You are commercially aware and understand how strong account management impacts retention, growth and profitability. You are comfortable handling inbound enquiries, escalating urgent issues, managing complaints and following through until things are resolved properly. You are organised and confident using CRM systems to track opportunities, communication and account activity. You are calm under pressure and able to prioritise when things become fast-paced or time sensitive.
What you will be doing with your experience in this role
You will take ownership of customer success, retention and account growth across a busy client base. You will act as the link between Sales, Client Services and Production, ensuring communication is clear and clients receive a consistent experience throughout every stage of a project. You will manage inbound enquiries, qualify opportunities, distribute leads where needed and ensure every enquiry is followed through properly. You will also become the go to person for urgent escalations, handling high priority client situations with speed, professionalism and authority. Alongside this, you will manage complaints, oversee credit notes, support slow payer conversations and help improve visibility and accountability across the customer journey. This is a role where organisation, follow up and commercial awareness genuinely matter.
About the business
This is a well-established business specialising in large format graphics and branded environments across exhibitions, retail, live events and sport. They operate in fast-paced, high-visibility environments where service, execution and communication are critical. The business has a strong reputation within the industry and continues to grow, with an experienced team and ambitious plans for the future. You would be joining a company that values people who take ownership, think commercially and genuinely care about client relationships.
Next steps
A CV isn't needed to start a conversation, so no matter stage you're at in your job search, get in touch to discuss.
Customer Success Manager in Great Gransden employer: M TWO Search Ltd
Join a dynamic and well-established company that excels in large format graphics and branded environments, where your role as a Customer Success Manager will be pivotal in fostering strong client relationships and ensuring seamless communication across teams. With a commitment to employee growth, a supportive work culture, and a focus on accountability, you'll thrive in a fast-paced environment that values your contributions and offers opportunities for professional development. Experience the satisfaction of making a real impact in a company that prioritises service excellence and client success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Great Gransden
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Be proactive! Don’t wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in potential roles. You never know what opportunities might be lurking!
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, offer to solve a problem or provide insights during your conversations. This demonstrates your value and gives a taste of what you can bring to the table.
✨Tip Number 4
Follow up after meetings or chats! A simple thank you email or a message reiterating your enthusiasm can keep you top of mind. It shows you're organised and genuinely interested in the role.
We think you need these skills to ace Customer Success Manager in Great Gransden
Some tips for your application 🫡
Show Your Customer Success Skills:Make sure to highlight your experience in customer success or account management. We want to see how you've built relationships and handled tough conversations, so share specific examples that showcase your skills.
Be Organised and Process-Driven:Since this role is all about keeping things running smoothly, let us know how you stay organised. Mention any CRM systems you’ve used and how you track communication and account activity to ensure nothing slips through the cracks.
Demonstrate Commercial Awareness:We’re looking for someone who understands the impact of strong account management on retention and growth. Share your insights on how you’ve contributed to profitability in previous roles, and don’t be shy about your commercial savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and start a conversation. Remember, a CV isn’t needed to kick things off, so just reach out!
How to prepare for a job interview at M TWO Search Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company’s services and how they relate to customer success. Familiarise yourself with their approach to client relationships and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Calmness
Since the role requires staying calm under pressure, prepare examples from your past where you successfully managed high-stress situations. Highlight how you prioritised tasks and maintained clear communication with clients during those times.
✨Demonstrate Relationship Building
Be ready to talk about how you build and maintain client relationships. Share specific instances where you turned a challenging situation into a positive outcome, showcasing your ability to handle difficult conversations with professionalism.
✨Highlight Your Organisational Skills
Discuss your experience with CRM systems and how you use them to track opportunities and manage client communications. Provide examples of how your organisational skills have led to improved accountability and follow-ups in previous roles.
