At a Glance
- Tasks: Build relationships with customers and ensure they receive top-notch service.
- Company: Established trade supplier in the print and exhibition industry.
- Benefits: Opportunity for career development and hands-on experience in account management.
- Other info: Dynamic role with warm outbound calls and a focus on customer satisfaction.
- Why this job: Gain confidence in managing customer relationships while developing your commercial skills.
- Qualifications: Experience in customer service or sales support is a plus, but attitude matters most.
The predicted salary is between 22050 - 26950 £ per year.
About you
You’re someone who genuinely enjoys speaking to customers, building relationships and making sure people get a good service. You’re organised, comfortable picking up the phone and naturally proactive. You don’t need to be an aggressive salesperson, but you’re happy having commercial conversations and spotting an opportunity when one comes up. There is some outbound activity in the role, but this isn’t sitting on a dialler hammering cold data. The majority of the role is about looking after customers properly, understanding what they need and building good relationships over time.
Your experience
You could already be working in customer service, sales support, internal sales or junior account management. Experience within print, signage, exhibitions or a similar product-led business would be useful, but it isn’t essential. The business is open to someone earlier in their career who has the right attitude and wants to develop. You’ll be confident speaking to customers over the phone and email, comfortable juggling different enquiries and able to keep on top of quotes, orders and follow-ups. A little commercial confidence is important. You don’t need to be a polished salesperson, but you should be comfortable asking questions, making outbound calls and having conversations that could lead to more business.
What you’ll be doing
You’ll be given existing customer accounts to look after, becoming a regular point of contact and making sure they receive a consistently good service. You’ll handle enquiries, quotes and orders, keep customers updated and work closely with the internal team to make sure everything runs smoothly from enquiry through to delivery. Alongside that, you’ll make warm outbound calls each day. These could be checking in with customers, following up previous conversations or getting back in touch with accounts where there may be an opportunity to do more. The idea isn’t to turn you into a hard-nosed salesperson. It’s to give you the confidence to manage relationships commercially and gradually develop existing accounts.
About the business
You’ll be joining an established trade supplier working across the print, display and exhibition industry. They supply a broad range of display products and printed graphics to other businesses and have built their model around being a reliable behind-the-scenes partner to their customers. It’s also a business that is actively developing its product range and the way customers order from them, so there’s plenty to learn and a genuine opportunity to develop your account management and commercial skills.
Next steps
If you’re already in customer service and want something with a little more ownership and commercial exposure, or you’re at the start of your account management career and want somewhere you can develop, get in touch. You don’t need years of sales experience. If you’re good with people, organised and comfortable picking up the phone, it’s worth a conversation.
Customer Service Executive employer: M TWO Search Ltd
Join a dynamic and supportive team where your passion for customer service can truly shine. This established trade supplier in the print and exhibition industry offers a collaborative work culture, opportunities for professional growth, and the chance to develop your account management skills while building lasting relationships with clients. With a focus on nurturing talent and providing a platform for career advancement, this role is perfect for those looking to make a meaningful impact in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at M TWO Search Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like M TWO Search Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to M TWO Search Ltd:Your cover letter is your chance to shine! Tell us why you want to work at M TWO Search Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at M TWO Search Ltd!
How to prepare for a job interview at M TWO Search Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
