Account Manager in Oldbury

Salary: Up to £50,000

Location: West Bromwich

Are you an excellent Multi Tasker and organiser of people? Can you keep several things in your head at once? Do you enjoy speaking to people and having an impact each day? If so you may be interested in this role with our client – a specialist manufacturer in West Bromwich.

As an Account Manager you will be the lynchpin between key customers and the wider business. Day to day your job will involve:

• Managing a portfolio of key customer accounts and acting as the primary point of contact for your customers
• Building strong, long-term relationships with key stakeholders at both operational and senior levels
• Developing a strong understanding of customer requirements, business objectives and delivery expectations
• Leading regular customer review meetings covering performance, delivery, quality and future opportunities
• Liaising with engineering, production, planning, quality and commercial teams to ensure customer requirements are fully understood and delivered
• Monitoring customer orders and programme progress, ensuring delivery commitments are met and any risks or delays are addressed proactively
• Managing customer communications relating to order status, production schedules and delivery updates
• Supporting the contract review process and ensuring customer requirements are clearly communicated internally
• Resolving customer queries, concerns and complaints professionally and efficiently, ensuring root causes are addressed
• Identifying opportunities to grow revenue within existing accounts, including new programmes, additional services and long-term partnerships
• Producing account performance reports and maintaining accurate customer and commercial records

To be a successful Account Manager you will need:

• Excellent verbal and written communication skills – this is a “people” job
• Proven experience in Account Management or Customer Relationship Management within a technical or manufacturing environment
• Demonstrable experience managing key or strategic customer accounts and building long-term business relationships
• The ability to work effectively with operations, engineering, quality, planning and supply chain teams
• A good level of computer and numeric literacy – Ms Excel in particular – alongside experience using ERP or CRM systems
• A strong understanding of order management, production planning and supply chain processes
• The confidence to lead customer meetings and represent the business professionally with key customers
• Experience working within a machining or low-volume machining environment would be advantageous, as would a degree or equivalent professional experience within a technical industry.

In return for fulfilling the role of Account Manager our client can offer excellent long-term prospects as a result of both their full order book and their niche market. The role also comes with a salary of up to £50,000 and is based in West Bromwich.

For more information on the role of Account Manager please call Dan at MTec or click the button to apply.