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- Tasks: Join our Sales Team as a Customer Parts Advisor, supporting global customers with parts and services.
- Company: M-Sport UK is a leading motorsport business known for engineering award-winning competition cars.
- Benefits: Enjoy flexible working, life assurance, gym discounts, and a supportive work culture.
- Other info: Located near the beautiful Lake District, enjoy both adrenaline and nature in your work life.
- Why this job: Dive into the thrilling world of motorsport while making a real impact on customer satisfaction.
- Qualifications: Looking for confident communicators with a knack for problem-solving and basic automotive knowledge.
The predicted salary is between 28800 - 43200 ÂŁ per year.
ABOUT THE ROLE
M‑Sport’s Rally Raid programme is at the forefront of international cross‑country competition, delivering world‑class performance in events such as the Dakar Rally and the FIA World Rally‑Raid Championship.
We are looking to recruit a proactive and technically minded Customer Parts Advisor to support our Rally Raid customers worldwide. This is a unique opportunity to work within an elite motorsport programme, ensuring competitors have the right components, at the right time, to perform in extreme desert and endurance conditions.
The role and responsibilities include:
- Coordinate with global teams to deliver timely parts and services.
- Process sales orders and manage dispatch logistics with speed and accuracy.
- Support customers with technical understanding of parts and vehicle compatibility.
- Advising customers on products and parts to help them make the correct purchase.
- Work closely with our Shipping Coordinator for shipping customer orders and producing the correct documentations.
- Work closely with Stock Controllers to ensure the Warehouse has an adequate level of stock and parts.
- Act as an intermediate between both the customer and Engineering department for customer product inquiries.
WHO WE’RE LOOKING FOR
We’re looking for a self‑motivated team player with a positive and enthusiastic attitude. The ideal candidate will be:
- A confident communicator with superb telephone etiquette and negotiation skills.
- Technically minded with a basic understanding of automotive parts and commercial documentation.
- A collaborative problem‑solver who builds trust‑based relationships with both customers and colleagues.
- Highly organised with excellent attention to detail.
- Skilled in multitasking and prioritising workloads under pressure.
- Computer literate with strong MS Office skills and experience using stock control systems.
Preferred Experience:
- Previous experience in a customer service or parts advisory role, ideally within the automotive industry dealership or motorsport industry.
- Experience supporting off‑road, Rally Raid, or competition vehicle programmes (desirable).
WHY US
Operating a renowned global motorsport business with state‑of‑the‑art facilities at home and winning performances around the globe, M‑Sport UK provide the engineering expertise behind an award‑winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series.
The drive to deliver championship‑winning performances is what excites and strengthens our workforce; and our dedicated business support team are at the core of everything we do – working closely to support our projects with outstanding results on the world stage.
We love what we do, and passion drives our success.
WHAT WE OFFER
Situated on the edge of the English Lake District National Park, M‑Sport UK is unique in offering the fast‑paced, high‑octane, adrenaline‑fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing.
We also offer a range of employee benefits including: life assurance, a flexible working day, company contributed pension scheme, discounted gym membership, discount reward scheme, cycle to work scheme, company healthcare plan, long service awards, and an employee assistance programme. As well as a dedicated Work Culture Team with regular meetings, competitions and activities.
Closing Date: Friday 10th April
Job Reference: SSAL260306
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Customer Parts Advisor employer: M-Sport UK
Contact Detail:
M-Sport UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Parts Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially parts and components relevant to motorsport. Understanding the technical aspects will help you communicate effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role requires superb telephone etiquette, consider role-playing scenarios with a friend or family member to build confidence in handling customer inquiries.
✨Tip Number 3
Network within the motorsport community, whether through social media platforms like LinkedIn or attending industry events. Building connections can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Showcase your organisational skills by preparing for potential multitasking scenarios. Think of examples from your past experiences where you successfully managed multiple tasks under pressure, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Customer Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or parts advisory roles. Emphasise your technical understanding of automotive parts and any experience in the motorsport industry.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated the skills they are looking for, such as communication, problem-solving, and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at M-Sport UK
✨Show Your Passion for Motorsport
Make sure to express your enthusiasm for motorsport during the interview. Share any personal experiences or interests related to the industry, as this will demonstrate your genuine interest in the role and the company.
✨Demonstrate Technical Knowledge
Brush up on your understanding of automotive parts and vehicle compatibility. Be prepared to discuss specific components and how they relate to customer needs, as this will showcase your technical mindset and ability to support customers effectively.
✨Highlight Your Communication Skills
Since the role requires superb telephone etiquette and negotiation skills, practice articulating your thoughts clearly. Consider role-playing common customer scenarios to show how you would handle inquiries and build trust with clients.
✨Emphasise Organisation and Multitasking
Prepare examples from your past experience where you successfully managed multiple tasks under pressure. This will illustrate your organisational skills and ability to prioritise workloads, which are crucial for a fast-paced environment like motorsport.