General summary
M Seals UK Ltd is a part of the M Seals group, owned by Diploma PLC, an international group of businesses supplying technical sealing products. M Seals specialise in the specification and supply of O-rings, moulded parts, PTFE products and shaft seals to leading industrial OEMs in Oil & Gas, Valve & Pump, Aerospace, Food, Pharma industries. M Seals have operations in UK, Denmark, Sweden, Poland, Finland and China. M Seals UK Ltd employs 35 staff over three UK sites.
Position summary
The Service and aftersales Account Manager is responsible for maximizing sales by closing business on an ongoing basis; meeting the company's growth strategy and customer target objectives; in doing so you will negotiate with existing accounts for contract renewals; maintaining contracts and performing other tasks needed to ensure customer satisfaction.
The role compromises of working as part of a team and as an individual.Offering support to the company, as well as support to colleagues, reporting to the Service and aftersales Manager
Role location & resources
The Service and Aftersales Administrator is based in the Group's Leicester Facility (Enderby).
Candidate key attributes
A person with a hard-working ethos who is disciplined to get the work done, and reliable
An open personality that can fit with the company culture of integrity and respect for colleagues.
Good communication skills
Energetic, upbeat professional who is comfortable working in a dynamic, fast paced, competitive environment
Ability to work on own initiative, as well as part of a team, good teamwork is important when working to tight schedules
A strong drive to progress their own career.
Computer literate
Attention to detail essential
Strong and confident phone manner
Key responsibilities and accountabilities
- Liaise with customers in a sales environment to drive product sales and knowledge
- Demonstrates advanced products knowledge
- Adheres to any and all company policies and procedures
- Liaise with other key staff to make sure that product is available
- Follows up with any clients to make sure that they are satisfied with product
- Uses social media to push products to a given target market (LinkedIn)
- Maximising target markets
- Demonstrates advanced sales knowledge
- Always looks for new ways to make products attractive to customers
- All of which overseen by the Service Manager
In addition to working within the Sales office, responsible for providing support within Inspection when time allows
Experience, knowledge, skills
Meticulous attention to detail
Must possess good communicate skills both verbal and written
Computer literate
Honest, reliable and dedicated
Background of sales experience
Our business culture
Our team's 'can-do' approach towards teamwork and customers' needs often finds us wearing many hats, at any time.
The management team are only focussed on two metrics:
The tangible, personal development of all our team members.
How our core customers view our company and our people.
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