M&S is seeking a Analyst to analyze supplier incidents and service disruptions, translating complex data into clear insights for diverse audiences. You will monitor performance against SLAs and drive corrective actions, coordinating with multiple teams to improve service stability and supplier accountability.
This role emphasizes storytelling with data, cross-functional collaboration, and ongoing governance participation to help the business and suppliers deliver reliable, high-quality services.
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Service Assurance & Performance Insights Lead employer: M& S
Joining M&S as a Customer Assistant in our Fashion, Home & Beauty section means becoming part of a dynamic team that thrives on delivering exceptional service and style advice. With a strong focus on employee growth and a vibrant work culture, we offer opportunities for passionate individuals to excel in a fast-paced retail environment while enjoying the benefits of being part of a well-respected brand. Our commitment to innovation and teamwork ensures that every day is rewarding, making M&S an excellent employer for those looking to make a meaningful impact.
