At a Glance
- Tasks: Serve customers with enthusiasm and utilise digital tools to enhance their shopping experience.
- Company: Join Iceking, a family-owned business partnered with M&S, in a dynamic retail environment.
- Benefits: Be part of an inclusive team with opportunities for personal growth and development.
- Other info: Exciting opportunities await as we revolutionise food retail together.
- Why this job: Make a real impact in transforming the customer experience at M&S stores.
- Qualifications: A passion for customer service and a willingness to learn new skills.
The predicted salary is between 22000 - 26000 £ per year.
Company Overview
Iceking have recently partnered with M&S as a food retail franchise partner, and we are looking for Customer Assistants to join our Food team.
Iceking are a family owned second generation entrepreneurial business who are actively expanding in the retail, hospitality and leisure sectors.
As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture.
M&S is changing, and it's changing fast!
As part of their and now our transformation to deliver 'Stores of the Future' we are looking for innovative and resilient Customer Assistants to join the Iceking M&S team.
M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to openc.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love.
Iceking are excited and proud to be part of that transformational journey.
Join us as Customer Assistants in one of our stores and opportunities will present themselves.
Whether you're thinking of your future or simply looking for experience in a revolutionary food retail business.
About the Role
The customer experience in store is changing, which means you'll need to bring an upbeat confidence and passion that shines through every hour of every day.
And you'll also need a digital mindset, because all sorts of new technologies are being introduced to make your job easier.
Freeing up your time to focus on the best bits, like spending time with the customer.
If you have all this, you'll get the recognition you deserve as a true customer favourite - who's living and breathing the new and improved journey.
You already know M&S for product innovation and uncompromising quality, but together we need to keep on surprising customers with all the ways you can help them.
So, when it comes to questions on anything in-store, you'll really know your stuff.
And if customers are not quite sure what they're after, you'll impress with your attention and ability to tell them why they need a certain product in their life.
You'll have a bright energy that customers can't help but respond to, always gearing towards making welcome recommendations and improving sales.
There are lots of ways you can discover your potential.
You just have to put your all into every moment, for every customer.
- Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have excellent product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with standard operating procedures (SOPs)
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
- Key Capabilities
- Understands the business, its strategy, future, and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Proficient level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Proficient level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Why Join Us
Iceking is ready to push boundaries and that's why we're revolutionising how we work and offering our most exciting opportunities yet.
There's never been a better time to be part of our team.
We are committed to an active inclusive, diverse and equal opportunity place to work, trusted and admired by our colleagues, customers and suppliers.
Join us and make an immediate impact.
If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant in London employer: M& S
M&S is an excellent employer, offering a vibrant work culture that prioritises inclusivity and employee growth. As a Digital Trading & Merchandising Specialist, you will benefit from a competitive holiday allowance, a generous 20% discount, and comprehensive wellbeing support, all while collaborating with a diverse team dedicated to enhancing the customer journey across various platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at M& S. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like M& S before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to M& S:Your cover letter is your chance to shine! Tell us why you want to work at M& S specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at M& S!
How to prepare for a job interview at M& S
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
