At a Glance
- Tasks: Deliver high-quality eye and hearing care while optimising sales opportunities.
- Company: Join M&S Opticians, a leader in customer-focused retail.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in customers' lives with your expertise.
- Qualifications: Retail or customer service experience; passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience.
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Eyewear & Hearing Care Sales Specialist in Harrogate employer: M& S
At M&S Opticians, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Our supportive work culture fosters collaboration and innovation, while our commitment to professional development ensures that you have ample opportunities to enhance your skills in the eyewear and hearing care sector. Located within the vibrant M&S store, you will enjoy a dynamic retail environment that not only prioritises customer satisfaction but also offers unique benefits such as employee discounts and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Eyewear & Hearing Care Sales Specialist in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S Opticians. Understand their values, services, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your retail experience and customer service skills. Prepare examples of how you've helped customers in the past, especially in fast-paced environments. We want to hear your stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look professional and polished. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Eyewear & Hearing Care Sales Specialist in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your retail and customer service experience. We want to see how you've made an impact in previous roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about eyewear and hearing care, and how your skills align with our mission at M&S Opticians. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application reflects your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M& S
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the eyewear and hearing care products offered by M&S Opticians. Understand the features, benefits, and any unique selling points. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to delivering a great experience.
✨Practice Your Communication Style
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you explain complex concepts simply, especially when discussing eyewear options with customers.
✨Demonstrate Your Sales Acumen
Be ready to discuss how you can optimise sales opportunities. Think of strategies you’ve used in the past to drive sales and how you can apply them at M&S Opticians. Showing that you have a commercial mindset will set you apart as a candidate who can contribute to achieving store sales targets.
