At a Glance
- Tasks: Analyse supplier incidents and service disruptions to recommend improvements.
- Company: Join M&S, a leader in redefining the retail industry.
- Benefits: Enjoy 20% discount, competitive holidays, and wellbeing support.
- Other info: Be part of an inclusive team that values your unique contributions.
- Why this job: Make a real impact by improving service stability and performance.
- Qualifications: Experience in service metrics and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
- Analyse supplier incidents and service disruptions to identify trends, understand business impact and recommend improvements.
- Translate complex technical issues and service performance data into clear, actionable insights for different audiences.
- Monitor supplier performance against agreed service levels, measures and obligations.
- Coordinate corrective actions, maintaining clear ownership and visibility of progress.
- Support service reviews and governance forums, helping teams improve service stability, resilience and supplier performance.
Able to interpret service data, identify meaningful trends and turn findings into practical recommendations.
- Comfortable working with technical and non-technical stakeholders across different teams and levels.
- You bring clear communication and storytelling skills, with the ability to make complex information easy to understand.
- Experience in service performance metrics, incidents, service levels, KPIs or operational reporting.
- Curious and collaborative, with an interest in understanding how technology supports the wider business and finding ways to improve services and supplier accountability.
We are ambitious about the future of retail.
We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era.
We're redefining how we work together and offering our most exciting opportunities yet.
M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day.
We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
- After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
- #J-18808-Ljbffr
Associate Service Assurance Manager in City of Westminster employer: M& S
Joining M&S as a Customer Assistant in our Fashion, Home & Beauty section means becoming part of a dynamic team that thrives on delivering exceptional service and style advice. With a strong focus on employee growth and a vibrant work culture, we offer opportunities for passionate individuals to excel in a fast-paced retail environment while enjoying the benefits of being part of a well-respected brand. Our commitment to innovation and teamwork ensures that every day is rewarding, making M&S an excellent employer for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Assurance Manager in City of Westminster
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Associate Service Assurance Manager at M& S!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like M& S or be willing to refer you for that Associate Service Assurance Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from M& S who’s on the lookout for their next Associate Service Assurance Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Associate Service Assurance Manager role at M& S!
We think you need these skills to ace Associate Service Assurance Manager in City of Westminster
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at M& S. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at M& S
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at M& S. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
