At a Glance
- Tasks: Support the Store Manager in daily operations and enhance customer experience.
- Company: Join M&S Opticians, a leader in optical and hearing care.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact on customer care and drive business success.
- Qualifications: Experience in optical retail and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Overview
As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care.
Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience.
With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.
Responsibilities
- Be able to deputise in the absence of the Opticians Manager Lead.
- Motivate, and manage a team on a daily basis.
- Drive sales performance while maintaining excellent customer service standards.
- Promote M&S Opticians throughout the store to increase awareness and appointments.
- Conduct training and performance reviews for sales advisors.
- Ensure a seamless and professional customer journey, addressing enquiries and concerns.
- Manage store KPIs, ensuring profitability and business growth.
- Drive brand awareness through in-store marketing activities.
- Assist or carry out any additional tasks as required.
Qualifications
- Proven experience in an optical retail role, preferably as a supervisor or team leader.
- Strong leadership and team management skills.
- Professional and customer-focused approach to customer service.
- Excellent communication and interpersonal abilities.
- Understanding of practice operations, industry regulations, and business development.
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We think you need these skills to ace Assistant Store Manager
Communication Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Customer Service
Team Leadership
Training and Development
