Technical Claims Lead - Financial Institutions, D&O & Transactional Liability in London

The Technical Claims Lead is accountable and responsible for a portfolio of all Casualty Claims via referral and directly, ensuring that the best outcomes are achieved consistently for our clients and high-performance delivered for our business, aligning to MS Amlin Values. You will provide trusted, market-leading claims service and mentor other claims team members to do the same in order to be a well-reputed claims team, who proactively delivers a first-class claims experience to clients, brokers and internal stakeholders. This role provides an opportunity to be the key subject matter expert for all Casualty claims and contribute to business modernization.

Responsibilities

• Be accountable and responsible for the dynamic management of claims within authority for all Casualty classes, ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values.
• Be the key subject matter expert for all Casualty claims – providing specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• Mentor personnel handling claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service.
• Role model and foster a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
• Support Head of Claims - Casualty to actively monitor portfolio of claims and data to ensure that early, best estimate reserves are in place, that claims financials are regularly validated and that valid claims are settled promptly with a tight control of costs throughout their lifecycle.
• Provide Claims thought leadership and 'lead indicator' insights, via formal reporting and verbally, using knowledge and analysis of claims data to facilitate better business decisions for responsible claims.
• Work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners.
• Build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence.
• Proactively participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition.
• Understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
• Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation.

What you’ll need

• Well-reputed, proven (c. 10+ years') lead experience in managing all Casualty claims globally, including strong relationships with relevant experts, brokers and co-insurers.
• Degree/CII or similar professional qualification (desirable).
• Firm understanding of key principles and practices of London Market.
• London Market Claims System & Microsoft Office knowledge e.g. ECF, Excel.