At a Glance
- Tasks: Support customers with orders and ensure exceptional service throughout the process.
- Company: Reputable construction business in Scunthorpe with a growing team.
- Benefits: Up to £35,000 salary, quarterly bonuses, hybrid working, and free parking.
- Other info: Standard office hours with no shifts or weekends, full training provided.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in sales administration and excellent communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Michael Page have partnered with a reputable and growing construction business in Scunthorpe, looking for an experienced Customer Service Representative to join the department on a permanent basis as soon as possible.
The rewards:
- Up to £35,000 per annum dependent on experience, plus quarterly bonuses.
- Permanent role with hybrid working, free parking, no shift patterns or weekends, full training provided.
- Standard office hours - no shifts or weekends.
- Good accessible location in Scunthorpe with free parking on site.
The role of a Customer Service Representative:
- Supporting customers with their orders from initial enquiry right through to aftercare, ensuring an exceptional service and smooth ordering process throughout.
- Providing quotations, taking orders and processing onto the system accurately and efficiently.
- Working with external parties and couriers to ensure orders are dispatched quickly and efficiently.
- Handling a variety of telephone and email queries and identifying further sales opportunities while promoting the most suitable products and services for each customer.
The ideal Customer Service Representative candidate:
- Previous sales administration, order processing and customer service experience in a similar role.
- Excellent communication skills with confidence communicating over the telephone.
- Keen eye for detail and strong organisational skills.
- Passionate about delivering the best level of customer care and a natural team player.
Customer Service Representative employer: M-Page Hiredonline
Join a reputable and growing construction business in Scunthorpe, where you will thrive in a supportive work culture that values exceptional customer service. Enjoy competitive pay, hybrid working options, and a commitment to employee growth through comprehensive training, all while benefiting from a convenient location with free parking and standard office hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and sales administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer care and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves handling queries over the phone and via email, make sure your application reflects your excellent communication skills. We love candidates who can express themselves clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at M-Page Hiredonline
✨Know the Company Inside Out
Before your interview, do some homework on the construction business. Understand their values, recent projects, and what sets them apart in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to provide exceptional service, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to respond more effectively. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
