At a Glance
- Tasks: Drive business growth by managing key accounts and building strong customer relationships.
- Company: Join M O’Brien Plant Hire, a leader in the construction plant rental industry.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional development.
- Other info: Dynamic role with opportunities to present and lead initiatives.
- Why this job: Make a real impact by enhancing customer satisfaction and driving innovation.
- Qualifications: 3+ years in construction plant rental or sales, with strong communication and organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
M O’Brien Plant Hire are seeking a motivated and customer focussed individual to join our team as key account manager to develop the company’s client base in the south of the UK whilst strengthening existing customer relationships.
Responsibilities
- Business development activities to highlight and on-board new customers.
- Securing sustainable business growth.
- Manage and grow existing customer accounts.
- Maintain good customer relations, supporting their innovation and SHEQ initiatives.
- Producing quotations and customer pricing agreements.
- Dealing with customer queries and any preliminary aged debt management.
- Liaise with internal departments to provide accurate updates for equipment ETA’s.
- Assisting with communication of breakdown or service visits.
- Monitoring and reporting on progress of customers projects.
- Liaising with the depot to have good knowledge of product availability and features.
- Leading presentations to new customers during tender processes.
- Assisting with large tenders for national or major frameworks.
- Communicating and showcasing new initiatives/ products and innovations to customers.
- Producing a weekly sales report to keep management informed of upcoming opportunities/ projects nearing completion/ requirement for different equipment/ lost hires/ aged debts/ customer feedback and any points requiring escalation.
- Ultimately ensuring that high levels of service are delivered across the business to ensure excellent customer satisfaction.
Skills and experience
- Experience within the construction plant rental or sales market (3 years minimum).
- Computer literate and competent in Microsoft office programs including Excel, PowerPoint and Outlook.
- A passion for customer service.
- Experience of Syrinx is preferable but training can be provided.
- Great communication skills and the ability to speak to clients and colleagues within all departments.
- Strong organisational skills with the ability to manage your diary to good effect.
- The ability to work to deadlines.
- Being comfortable with presenting to an audience.
- The ability to work to a high level of detail.
M O'Brien is an equal opportunities employer.
Senior Account Manager in St Albans employer: M O'Brien group
M O’Brien Plant Hire is an exceptional employer that prioritises employee development and customer satisfaction in a dynamic work environment. With a strong focus on fostering relationships and supporting innovation, employees benefit from a collaborative culture that encourages growth and offers opportunities to engage with diverse clients across the south of the UK. Join us to be part of a team that values your contributions and provides the tools for your professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in St Albans
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction plant rental industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience and achievements in business development and customer relations. Bring along a portfolio or a list of your successes to back up your claims.
✨Tip Number 3
Practice your presentation skills! Since you'll be leading presentations to new customers, it’s crucial to be confident and engaging. Rehearse your pitch with friends or family, and ask for feedback to refine your delivery.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team at M O’Brien Plant Hire!
We think you need these skills to ace Senior Account Manager in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in business development and customer relations, especially within the construction plant rental or sales market. We want to see how your skills align with what M O’Brien Plant Hire is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to manage and grow accounts. We recommend mentioning specific examples of how you've secured sustainable business growth in the past.
Showcase Your Communication Skills:Since great communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your presentation skills. We want to see how you can effectively communicate with clients and colleagues alike!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at M O'Brien group
✨Know Your Stuff
Make sure you research M O’Brien Plant Hire thoroughly. Understand their services, client base, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experience where you've successfully managed customer relationships or resolved issues. Highlight how your approach led to customer satisfaction and business growth, as this aligns perfectly with the job description.
✨Be Ready for Presentations
Since the role involves leading presentations to new customers, practice your presentation skills. Prepare a mock presentation about a product or service relevant to the company, and be ready to discuss how you would engage potential clients.
✨Demonstrate Organisational Skills
Bring along a sample of how you manage your diary or workload. Discuss your methods for prioritising tasks and meeting deadlines, as strong organisational skills are crucial for this position.
