At a Glance
- Tasks: Drive business growth by managing key accounts and building strong customer relationships.
- Company: Join M O’Brien Plant Hire, a leader in the construction plant rental industry.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional development.
- Other info: Dynamic role with opportunities to present and lead initiatives.
- Why this job: Make a real impact by enhancing customer satisfaction and driving innovation.
- Qualifications: 3+ years in construction plant rental or sales, with strong communication and organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
M O’Brien Plant Hire are seeking a motivated and customer focussed individual to join our team as key account manager to develop the company’s client base in the south of the UK whilst strengthening existing customer relationships.
Responsibilities
- Business development activities to highlight and on-board new customers.
- Securing sustainable business growth.
- Manage and grow existing customer accounts.
- Maintain good customer relations, supporting their innovation and SHEQ initiatives.
- Producing quotations and customer pricing agreements.
- Dealing with customer queries and any preliminary aged debt management.
- Liaise with internal departments to provide accurate updates for equipment ETA’s.
- Assisting with communication of breakdown or service visits.
- Monitoring and reporting on progress of customers projects.
- Liaising with the depot to have good knowledge of product availability and features.
- Leading presentations to new customers during tender processes.
- Assisting with large tenders for national or major frameworks.
- Communicating and showcasing new initiatives/ products and innovations to customers.
- Producing a weekly sales report to keep management informed of upcoming opportunities/ projects nearing completion/ requirement for different equipment/ lost hires/ aged debts/ customer feedback and any points requiring escalation.
- Ultimately ensuring that high levels of service are delivered across the business to ensure excellent customer satisfaction.
Skills and experience
- Experience within the construction plant rental or sales market (3 years minimum).
- Computer literate and competent in Microsoft office programs including Excel, PowerPoint and Outlook.
- A passion for customer service.
- Experience of Syrinx is preferable but training can be provided.
- Great communication skills and the ability to speak to clients and colleagues within all departments.
- Strong organisational skills with the ability to manage your diary to good effect.
- The ability to work to deadlines.
- Being comfortable with presenting to an audience.
- The ability to work to a high level of detail.
M O'Brien is an equal opportunities employer.
Senior Account Manager employer: M O'Brien group
M O’Brien Plant Hire is an exceptional employer, offering a dynamic work environment where motivated individuals can thrive in their careers. With a strong focus on customer service and employee development, the company provides ample opportunities for growth and innovation while fostering a supportive culture that values teamwork and collaboration. Located in the south of the UK, employees benefit from a vibrant community and the chance to make a meaningful impact in the construction plant rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction plant rental industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet with potential employers, make sure to highlight your experience and achievements in business development and customer relations. Bring along examples of your work or success stories that demonstrate how you’ve grown accounts in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their products and services, and think about how you can contribute to their growth. Tailor your responses to show how your background aligns with their needs, especially in managing key accounts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s a great way to show your enthusiasm for joining our team at M O’Brien Plant Hire!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in business development and customer relations, especially within the construction plant rental or sales market. We want to see how your skills align with what M O’Brien Plant Hire is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to manage and grow accounts. We recommend mentioning specific examples of how you've successfully developed client relationships in the past.
Showcase Your Communication Skills:Since great communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your presentation skills if you have the chance. We love seeing candidates who can communicate effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at M O’Brien Plant Hire!
How to prepare for a job interview at M O'Brien group
✨Know Your Stuff
Make sure you research M O’Brien Plant Hire thoroughly. Understand their services, client base, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you’ve gone above and beyond to meet client needs, as this aligns perfectly with the company's focus on customer satisfaction.
✨Be Ready to Present
Since the role involves leading presentations, practice your presentation skills. Prepare a mock presentation about a relevant topic, perhaps a new initiative or product, to demonstrate your ability to communicate effectively and engage an audience.
✨Demonstrate Organisational Skills
Bring along a sample of how you manage your diary or workload. Discuss your methods for prioritising tasks and meeting deadlines, as strong organisational skills are crucial for this position.
