At a Glance
- Tasks: Support customers and manage logistics in a dynamic team environment.
- Company: Established courier business expanding across London and the Midlands.
- Benefits: Gain valuable experience, full-time position after apprenticeship, and supportive training.
- Other info: Enjoy a friendly work culture with a focus on teamwork and problem-solving.
- Why this job: Kickstart your career in customer service with real impact and growth opportunities.
- Qualifications: GCSEs in English and Maths at grade 4/C or above required.
The predicted salary is between 32400 - 39600 £ per year.
This is a fantastic opportunity for someone who is keen to start their career in a well established company. We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.
Our client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East.
What You'll Do
- Answering customer calls, liaising with service partners for queries in an efficient and timely manner
- Ensuring the delivery of a quality customer experience on each and every communication
- Communicating with suppliers to give our customer relevant updates and information
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly
- Responding to all calls and emails in a timely manner and to a high standard
- Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels
- Managing and liaising with 4 drivers
- Providing support to the Manager and sales staff as needed
- Be proactive under pressure, show initiative in finding solutions for customers
- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do
- Assisting with warehouse / fulfilment pick and pack orders
- Occasionally helping with driving duties - driving licence required
Training Outcome
Full time position on successful completion of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
Qualifications
- Essential - GCSE - English - 4/C or above
- Essential - GCSE - Math - 4/C or above
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday - Friday 9.00am - 5.00pm.
- Expected Duration: 1 Year 6 Months
- Training Provider: STARTING OFF LIMITED
Operations and Customer Service Advisor Apprentice in London employer: M O HOLDINGS LIMITED
CSM Logistics is an excellent employer for aspiring accounts professionals, offering a supportive and friendly work environment in a small head office. With a commitment to employee growth, the company provides comprehensive training through AAT and hands-on experience across various accounting functions, ensuring that apprentices gain valuable skills and responsibilities. This role not only promises a pathway to a permanent position but also fosters a collaborative culture where teamwork and personal development are highly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Operations and Customer Service Advisor Apprentice in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at M O HOLDINGS LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like M O HOLDINGS LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations and Customer Service Advisor Apprentice in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to M O HOLDINGS LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at M O HOLDINGS LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at M O HOLDINGS LIMITED!
How to prepare for a job interview at M O HOLDINGS LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
