Senior Manager Strategy & Operations - Technology

Join our Technology Leadership Team as we scale digital and financial inclusion across Africa. Your strategic leadership will directly unlock technology solutions for millions of people across Africa who have been excluded from traditional financial services. We have already helped over 5 million customers access over $1.5 billion in credit, and your operational excellence could accelerate this impact exponentially.

Imagine leading initiatives where success means our platform scales to serve a million new customers, our engineering teams launch in three new countries simultaneously, or our technology infrastructure empowers entire communities to access their first digital financial services.

The Opportunity

• Mission-driven strategy: Every process you build helps expand financial inclusion for under-banked populations.
• Immediate impact: See your strategic decisions improve lives in real-time, not just quarterly reports.
• Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 4 consecutive years (2022-2025).
• Scale challenges: Lead operations for technology serving millions across multiple African markets.
• Environmental impact: We are carbon-negative, having displaced over 2 million tonnes of emissions.

What You’ll Do

• Partner with our CTO to develop and execute technology strategy that scales across African markets.
• Lead OKR setting, strategic planning, and cross-functional collaboration across distributed engineering teams.
• Oversee technology operations including resource planning, budgeting, vendor management, and compliance coordination.
• Drive project management for strategic initiatives including country launches and platform scaling.
• Build frameworks for team development, recruitment strategy, and organisational growth across our technology teams.
• Establish data-driven decision-making processes and optimise resource allocation for maximum impact.
• Coordinate cross-functional strategy reviews and product strategy execution while driving documentation and knowledge management practices, working closely with the Head of Strategy & Operations in Product Management.
• Drive AI adoption and digital transformation initiatives across technology teams, embracing emerging technologies to enhance operational efficiency.

What You Need

• Strong background in technology strategy within a FinTech environment with proven strategic/operational/advisory leadership experience.
• Proven track record leading strategic initiatives and driving operational improvements including procurement, vendor management, and organisational goal setting.
• Experience working with distributed engineering teams, agile development practices, and cross-functional stakeholder management.
• Strategic mindset with ability to translate vision into actionable plans, combined with strong analytical and problem-solving capabilities.
• Exceptional communication skills and emotional intelligence to build relationships across all organisational levels.
• Bias for action with proven ability to deliver results while creating structure in fast-paced, ambiguous environments.

Our Mission

We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities.

Our Impact

• Connected: 1.7 million first-time mobile internet users connected.
• Prosperous: 62% of customers use M-KOPA smartphones for income generation, with 30,000+ livelihoods created for agents.
• Green: 2.1 million tonnes of CO2 avoided through clean energy products, with over 100,000 circular economy products provided.

Ready to drive financial inclusion through strategic technology leadership? Apply now to join our mission. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritise well-being, and embrace flexibility. This is a fully remote role, you would be working within the following time zone (UTC -1 / UTC+3) with a diverse group of other employees working remotely from locations such as the UK, Europe, and Africa.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritise well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together.

Recognized four times by the Financial Times as one of Africa's fastest growing companies (2022, 2023, 2024, and 2025) and by TIME100 Most influential companies in the world 2023 and 2024, we have served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.