At a Glance
- Tasks: Be the go-to person for tenants during home upgrades, ensuring smooth communication and support.
- Company: Join a leading contractor focused on energy efficiency and decarbonisation in Greater Manchester.
- Benefits: Enjoy a competitive salary, full-time hours, and a friendly team environment.
- Other info: This is a permanent role with opportunities for growth in a thriving sector.
- Why this job: Make a real difference in residents' lives while working on impactful retrofit projects.
- Qualifications: No specific experience required; just bring your empathy and communication skills!
The predicted salary is between 36000 - 60000 £ per year.
Tenant Liaison Officer – Social Housing Location: Greater Manchester
Sector: Social Housing / Planned Works
Salary: Competitive Salary + Package
Job Type: Permanent
MK Consult are recruiting for an experienced Tenant Liaison Officer (TLO) to join an established contractor delivering planned improvement works across social housing properties throughout Greater Manchester.
This is an excellent opportunity for an experienced TLO or Resident Liaison Officer who understands how important effective resident communication is when delivering works in occupied homes.
The Role Working closely with residents, site teams and the client, you will be responsible for supporting tenants throughout the delivery of planned works programmes.
Your responsibilities will include:
Acting as the key point of contact for residents throughout the works
Keeping tenants fully informed regarding planned works, appointments and timescales
Arranging access to properties and supporting the smooth delivery of works
Carrying out resident visits and pre-start communication
Liaising closely with Site Managers, operatives, subcontractors and client representatives
Managing resident queries, concerns and complaints professionally
Supporting vulnerable residents and identifying any additional requirements
Maintaining accurate records of resident contact and communication
Attending resident meetings where required
Helping to ensure a positive customer experience from initial contact through to completion
About You We are particularly interested in speaking to candidates who have:
Previous Tenant Liaison Officer or Resident Liaison Officer experience
Experience working within social housing
Knowledge of planned works, refurbishment or property improvement programmes
Strong communication and customer service skills
The confidence to deal with challenging situations sensitively and professionally
Excellent organisation and administration skills
The ability to build strong relationships with residents, clients and operational teams
A full UK driving licence
The Opportunity You will be joining an establishe...
Tenant Liaison Officer in Manchester employer: M & K Consult
Join a leading contractor in the North West known for its commitment to high-quality social housing refurbishment projects. With a strong focus on employee development, you will benefit from a supportive work culture that values safety, compliance, and customer satisfaction, alongside an excellent salary and benefits package. This role offers the chance to make a meaningful impact in the community while advancing your career in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Manchester
✨Tip Number 1
Familiarise yourself with the principles of energy efficiency and decarbonisation. Understanding these concepts will not only help you in discussions with tenants but also demonstrate your commitment to the role and its objectives.
✨Tip Number 2
Develop strong communication skills, particularly in handling sensitive situations. As a Tenant Liaison Officer, you'll need to reassure residents and address their concerns effectively, so practice active listening and empathetic responses.
✨Tip Number 3
Network with professionals in the housing and construction sectors. Attend local events or join online forums to connect with others in similar roles, which can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Research the specific contractor and their previous projects. Knowing their values, mission, and past successes will allow you to tailor your approach and show how you can contribute to their ongoing efforts in tenant engagement.
We think you need these skills to ace Tenant Liaison Officer in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities of a Tenant Liaison Officer. Highlight key skills such as communication, empathy, and problem-solving in your application.
Tailor Your CV:Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous work in customer service or community engagement, as these are crucial for this position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for tenant support and your ability to handle sensitive situations. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Tenant Liaison Officer.
How to prepare for a job interview at M & K Consult
✨Understand the Role
Make sure you have a clear understanding of what a Tenant Liaison Officer does. Familiarise yourself with the responsibilities outlined in the job description, such as engaging with tenants and handling queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Empathy and Communication Skills
As a TLO, you'll need to communicate effectively and show empathy towards residents. Prepare examples from your past experiences where you've successfully handled difficult situations or provided support to others. This will showcase your ability to connect with tenants and manage their concerns.
✨Research the Company
Take some time to research the contractor you'll be working for. Understand their values, recent projects, and their approach to tenant engagement. This knowledge will not only impress your interviewers but also help you align your answers with the company's mission.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, project timelines, or how they measure success in tenant engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
