At a Glance
- Tasks: Be the go-to person for residents during kitchen installations and ensure their satisfaction.
- Company: Join a leading social housing organisation dedicated to improving community living.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and support.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Experience as a Tenant Liaison Officer and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
MK Consult are currently recruiting for an experienced Tenant Liaison Officer (TLO) to work on a planned kitchens replacement programme within the social housing sector across the Bradford area. This is an excellent opportunity for a customer-focused professional who has previous experience working on planned maintenance or refurbishment contracts within occupied properties.
Key Responsibilities:
- Acting as the main point of contact between residents and site teams
- Supporting tenants throughout the kitchens installation programme
- Arranging access appointments and keeping residents updated on works
- Managing resident queries, complaints, and vulnerable tenant support
- Carrying out pre and post-inspection visits
- Ensuring excellent customer satisfaction throughout the programme
- Working closely with contractors, site managers, and housing providers
Essential Requirements:
- Previous experience working as a TLO within social housing
- Experience working on planned works programmes, ideally kitchens
- Excellent communication and customer service skills
- Ability to manage challenging situations professionally
- Full UK Driving Licence
Tenant Liaison Officer employer: M & K Consult
MK Consult is an exceptional employer, offering a supportive work culture that prioritises employee development and satisfaction. As a Tenant Liaison Officer in the Bradford area, you will benefit from competitive salary packages, comprehensive training opportunities, and a collaborative environment that values your contributions to enhancing tenant experiences in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to tenant liaison work. Think about how you'd handle resident queries or complaints, and be ready to share examples from your past experience that showcase your excellent communication skills.
✨Tip Number 3
Showcase your customer service skills! During interviews, highlight your ability to manage challenging situations and support vulnerable tenants. This will demonstrate that you’re not just a fit for the role, but that you genuinely care about tenant satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities listed, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Tenant Liaison Officer, especially in social housing. We want to see how your skills match the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you the perfect fit for our kitchens programme.
Showcase Your Communication Skills:As a TLO, communication is key. In your application, give examples of how you've effectively managed resident queries or complaints in the past. We love seeing real-life scenarios!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at M & K Consult
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector, especially around planned maintenance and refurbishment. Familiarise yourself with common issues tenants face during kitchen installations, as well as how to effectively communicate solutions.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed resident queries or complaints. Highlight how you kept residents informed and supported them throughout the process.
✨Demonstrate Empathy and Understanding
Be ready to discuss how you handle challenging situations, especially with vulnerable tenants. Share specific instances where your empathy made a difference in resolving issues or improving tenant satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the kitchens programme and how they measure tenant satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
