At a Glance
- Tasks: Support tenants during planned works and ensure smooth communication.
- Company: Established contractor in social housing with a focus on community.
- Benefits: Competitive salary, supportive team, and career development opportunities.
- Other info: Join a dynamic team dedicated to improving community living.
- Why this job: Make a real difference in residents' lives while enhancing your skills.
- Qualifications: Experience in tenant liaison and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location: Liverpool
Sector: Social Housing / Planned Works
Salary: Competitive Salary + Package
Job Type: Permanent
MK Consult are recruiting for an experienced Tenant Liaison Officer (TLO) to join an established contractor delivering planned improvement works across social housing properties throughout Merseyside. This is an excellent opportunity for an experienced TLO or Resident Liaison Officer who understands how important effective resident communication is when delivering works in occupied homes.
The Role
Working closely with residents, site teams and the client, you will be responsible for supporting tenants throughout the delivery of planned works programmes. Your responsibilities will include:
- Acting as the key point of contact for residents throughout the works
- Keeping tenants fully informed regarding planned works, appointments and timescales
- Arranging access to properties and supporting the smooth delivery of works
- Carrying out resident visits and pre-start communication
- Liaising closely with Site Managers, operatives, subcontractors and client representatives
- Managing resident queries, concerns and complaints professionally
- Supporting vulnerable residents and identifying any additional requirements
- Maintaining accurate records of resident contact and communication
- Attending resident meetings where required
- Helping to ensure a positive customer experience from initial contact through to completion
About You
We are particularly interested in speaking to candidates who have:
- Previous Tenant Liaison Officer or Resident Liaison Officer experience
- Experience working within social housing
- Knowledge of planned works, refurbishment or property improvement programmes
- Strong communication and customer service skills
- The confidence to deal with challenging situations sensitively and professionally
- Excellent organisation and administration skills
- The ability to build strong relationships with residents, clients and operational teams
- A full UK driving licence
The Opportunity
You will be joining an established contractor.
Tenant Liaison Officer in Liverpool employer: M & K Consult
As a leading specialist in supported housing, our company offers a dynamic work environment in the Manchester area, where you can thrive both professionally and personally. We prioritise employee growth through comprehensive training and development opportunities, while our hybrid working model promotes a healthy work-life balance. Join us to make a meaningful impact in the community, supported by a collaborative culture that values strong relationships and effective communication.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at M & K Consult.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from M & K Consult!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like M & K Consult, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at M & K Consult or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenant Liaison Officer in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to M & K Consult:Before hitting send, make sure to tailor your application specifically to M & K Consult! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at M & K Consult
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
