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Social Housing / Property Services
North West
Reporting to: Head of Operations
Were recruiting for an experienced and forward-thinking Business Operations & Support Manager to join a growing contractor delivering property services in partnership with housing associations across the North West.
This is a broad role with responsibility for teams supporting compliance, repairs and maintenance scheduling, and planned works.
Were looking for someone who can bring together people, processes, systems and performance creating greater consistency, improving how teams work and ensuring the right operational infrastructure is in place to support continued growth.
The Role
Reporting directly to the Head of Operations, you will provide leadership and oversight across a number of operational support functions.
Youll develop and support teams, review existing processes and systems, improve management information and identify practical opportunities to make services more efficient.
A key part of the role will be looking at how technology, automation and AI can be incorporated into day-to-day operations reducing repetitive administration, improving data quality and increasing productivity.
This isnt about introducing technology for the sake of it. Were looking for someone who can understand how the business operates, identify where improvements can genuinely make a difference and successfully take people through that change.
Key Responsibilities
- Lead, develop and support teams across compliance administration, repairs scheduling and planned works business support.
- Create greater consistency, accountability and joined-up working across operational support functions.
- Coach and develop employees and team leaders, identifying skills gaps, training needs and development opportunities.
- Review existing systems, processes and workflows to identify duplication, inefficiencies and opportunities for improvement. xgikmsk
- Improve scheduling, administration and business support processes to better support operational delivery and customer service.
- De Please click on the apply button to read the full job description
Business Support Manager in Liverpool employer: M & K Consult
As a leading specialist in supported housing, our company offers a dynamic work environment in the Manchester area, where you can thrive both professionally and personally. We prioritise employee growth through comprehensive training and development opportunities, while our hybrid working model promotes a healthy work-life balance. Join us to make a meaningful impact in the community, supported by a collaborative culture that values strong relationships and effective communication.
