At a Glance
- Tasks: Be the go-to person for residents during kitchen installations and ensure their satisfaction.
- Company: Join a leading social housing organisation making a difference in the Bradford area.
- Benefits: Enjoy a competitive salary, benefits, and the chance to support your community.
- Other info: Dynamic role with opportunities to grow and develop your career.
- Why this job: Make a real impact by helping residents through exciting home improvements.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
MK Consult are currently recruiting for an experienced Tenant Liaison Officer (TLO) to work on a planned kitchens replacement programme within the social housing sector across the Bradford area. This is an excellent opportunity for a customer-focused professional who has previous experience working on planned maintenance or refurbishment contracts within occupied properties.
Key Responsibilities:
- Acting as the main point of contact between residents and site teams
- Supporting tenants throughout the kitchens installation programme
- Arranging access appointments and keeping residents updated on works
- Managing resident queries, complaints, and vulnerable tenant support
- Carrying out pre and post-inspection visits
- Ensuring excellent customer satisfaction throughout the programme
- Working closely with contractors, site managers, and housing providers
Essential Requirements:
- Previous experience working as a TLO within social housing
- Experience working on planned works programmes, ideally kitchens
- Excellent communication and customer service skills
- Ability to manage challenging situations professionally
- Full UK Driving Licence
Tenant Liaison Officer in Bradford employer: M & K Consult
MK Consult is an outstanding employer, offering a supportive work culture that prioritises employee development and satisfaction. As a Tenant Liaison Officer in the Bradford area, you will benefit from competitive salary packages, comprehensive training opportunities, and the chance to make a meaningful impact in the community by enhancing residents' living conditions through our kitchens programme.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Bradford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples from your past experience where you've successfully managed tenant queries or complaints. We want you to shine when discussing how you can ensure excellent customer satisfaction!
✨Tip Number 3
Don’t forget to research the company culture of the places you’re applying to. Understanding their values and how they operate will help you tailor your responses during interviews and show that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Tenant Liaison Officer in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Tenant Liaison Officer. We want to see how your skills match the job description, especially your customer service and communication abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you the perfect fit for our kitchens programme.
Showcase Relevant Experience:When detailing your work history, focus on your experience with planned maintenance or refurbishment contracts. We love seeing how you've supported tenants in similar situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at M & K Consult
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector, especially around planned maintenance and refurbishment. Familiarise yourself with common challenges tenants face during such projects, as well as how to effectively communicate solutions.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed resident queries or complaints. Highlight your ability to keep residents informed and supported throughout a project.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritise customer satisfaction. Think of specific instances where you went above and beyond for tenants, especially in challenging situations. This will show that you truly understand the importance of tenant support.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with a frustrated tenant or coordinating access appointments. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and professionalism.
