Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for tenants during home upgrades, ensuring smooth communication and support.
- Company: Join a leading contractor focused on energy efficiency and decarbonisation in Greater Manchester.
- Benefits: Enjoy a competitive salary, mileage allowance, and ongoing training in a supportive team.
- Why this job: Make a real difference in people's lives while building trust and minimising disruption.
- Qualifications: Passion for customer care, strong communication skills, and ideally experience in housing projects.
- Other info: Full UK driving licence required; travel across Greater Manchester is part of the role.
The predicted salary is between 30000 - 42000 £ per year.
Tenant Liaison Officer Retrofit Projects
Greater Manchester | Competitive Salary + Benefits
Full-Time | Permanent
Were working with a leading contractor delivering retrofit works across occupied high-rise and low-rise homes as part of a major energy efficiency and decarbonisation programme. Due to continued growth, were now looking to appoint a Tenant Liaison Officer (TLO) to join their dedicated and friendly team.
The Role
As a Tenant Liaison Officer, you\’ll be the vital link between residents and the site teams, ensuring tenants are fully informed, supported, and reassured throughout the works. This role is key to building trust and minimising disruption during property upgrades.
Youll be responsible for:
- Engaging with tenants before, during, and after retrofit works
- Scheduling appointments and access with residents
- Handling queries, feedback, and concerns with empathy and professionalism
- Supporting vulnerable residents and signposting to internal support where needed
- Liaising with site teams to ensure smooth project delivery
- Producing and delivering clear communication materials
About You
Were looking for someone who:
- Has a genuine passion for customer care and tenant engagement
- Communicates confidently with people from all walks of life
- Is highly organised and calm under pressure
- Ideally has experience working on high-rise or retrofit housing projects
- Holds a full UK driving licence and is willing to travel across Greater Manchester
Whats On Offer
- A competitive salary and mileage allowance
- Ongoing training and development this is a company that invests in its team
- A supportive team environment with long-term career opportunities
- The chance to work on meaningful projects improving peoples homes and lives
Tenant Liaison Officer in Manchester employer: M & K Consult Ltd
Contact Detail:
M & K Consult Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Manchester
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of tenants in high-rise and retrofit housing projects. Understanding their concerns will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the housing and construction sectors, especially those involved in retrofit projects. Attend local events or join online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare to demonstrate your customer care skills through role-play scenarios or examples from past experiences. Being able to showcase your empathy and communication abilities will set you apart.
✨Tip Number 4
Research the company’s recent projects and initiatives in Greater Manchester. Showing that you are informed about their work will highlight your genuine interest in the role and the organisation.
We think you need these skills to ace Tenant Liaison Officer in Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Tenant Liaison Officer. Tailor your application to highlight your relevant experience in customer care and tenant engagement.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you engaged with tenants or worked on housing projects. Use specific examples to demonstrate your skills in communication and organisation.
Showcase Your Passion: Make sure to convey your genuine passion for customer care and tenant engagement in your application. Share personal anecdotes or experiences that illustrate your commitment to supporting residents.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at M & K Consult Ltd
✨Show Your Passion for Customer Care
Make sure to express your genuine passion for customer care and tenant engagement during the interview. Share specific examples of how you've successfully engaged with tenants or customers in the past, highlighting your ability to build trust and rapport.
✨Demonstrate Your Communication Skills
As a Tenant Liaison Officer, effective communication is key. Prepare to discuss how you would handle various scenarios involving tenants, especially those who may be vulnerable or anxious about the retrofit works. Use clear and confident language to showcase your communication style.
✨Highlight Your Organisational Skills
Being highly organised is crucial for this role. Bring up instances where you've managed multiple tasks or projects simultaneously, particularly under pressure. This will demonstrate your ability to keep everything running smoothly during the retrofit process.
✨Research the Company and Projects
Familiarise yourself with the company’s ongoing projects and their approach to energy efficiency and decarbonisation. Showing that you understand their mission and values will not only impress the interviewers but also help you align your answers with their goals.
