Tenant Liaison Officer (TLO) Kitchens Programme Bradford Area Social Housing Sector Competitive Salary Benefits MK Consult are currently recruiting for an experienced Tenant Liaison Officer (TLO) to work on a planned kitchens replacement programme within the social housing sector across the Bradford area. This is an excellent opportunity for a customer-focused professional who has previous experience working on planned maintenance or refurbishment contracts within occupied properties. Key Responsibilities: Acting as the main point of contact between residents and site teams Supporting tenants throughout the kitchens installation programme Arranging access appointments and keeping residents updated on works Managing resident queries, complaints, and vulnerable tenant support Carrying out pre and post-inspection visits Ensuring excellent customer satisfaction throughout the programme Working closely with contractors, site managers, and housing providers Essential Requirements: Previous experience working as a TLO within social housing Experience working on planned works programmes, ideally kitchens Excellent communication and customer service skills Ability to manage challenging situations professionally Full UK Driving Licence Strong organisational and IT skills Desirable: Experience using housing management or contractor systems Understanding of tenant satisfaction and social value delivery This is a fantastic opportunity to join a well-established team delivering high-quality improvements to residents homes. To apply or for more information, please contact MK Consult today.
