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- Tasks: Lead a team to enhance customer experience in housing and construction projects.
- Company: A leading Northwest contractor focused on community engagement and social value.
- Benefits: Competitive salary, excellent benefits, and strong career progression opportunities.
- Why this job: Shape positive impacts on local communities while developing your leadership skills.
- Qualifications: Experience in customer service and resident engagement, with strong communication skills.
- Other info: Join a supportive team that values customer experience and community initiatives.
The predicted salary is between 40000 - 56000 £ per year.
A leading Northwest contractor is looking to appoint a Customer Excellence Manager to lead and develop a high-performing team of Customer Liaison Officers across a range of housing and construction projects. This is a fantastic opportunity for someone who is passionate about customer experience, community engagement and social value, and who wants to play a key role in shaping how projects positively impact residents and local communities.
The Role
As Customer Excellence Manager, you will take ownership of the customer journey across multiple projects, ensuring residents and stakeholders receive clear communication, support and a consistently high level of service. You will lead and mentor a team of Customer Liaison Officers, ensuring best practice standards are delivered while also working proactively with operational teams to embed social value initiatives across projects.
Key Responsibilities
- Manage and support a team of Customer Liaison Officers working across multiple schemes
- Ensure a high standard of resident engagement and communication throughout project delivery
- Develop and implement customer excellence strategies aligned with company values
- Proactively identify and deliver social value initiatives within local communities
- Work closely with project managers, site teams and stakeholders to ensure a positive customer experience
- Monitor feedback, complaints and satisfaction levels to drive continuous improvement
- Represent the business at community meetings and stakeholder engagement events
About You
We are keen to speak with individuals who have experience within social housing, construction, regeneration or planned works environments, particularly where resident engagement has been a key focus. You will ideally have:
- Experience managing Customer Liaison Officers or resident engagement teams
- A strong background in customer service, resident engagement or community liaison
- Knowledge of social housing or construction project environments
- A proactive mindset with the ability to develop social value and community initiatives
- Excellent communication, leadership and organisational skills
What's on Offer
- Salary circa £40,000+ (depending on experience)
- Excellent benefits package
- Strong career progression opportunities within a growing contractor
- Opportunity to influence social value and community engagement strategies
- A supportive business with a strong reputation across the Northwest housing sector
This is an excellent opportunity to join a forward-thinking contractor that values customer experience as much as project delivery.
Locations
Customer Excellence Manager in Cheshire, Warrington employer: M & K Consult Ltd
Contact Detail:
M & K Consult Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at companies you’re interested in. You never know who might help you land that Customer Excellence Manager role!
✨Tip Number 2
Show off your passion for customer experience! When you get the chance to chat with potential employers, share your ideas on how to enhance resident engagement and community initiatives. This will demonstrate your commitment to the role and make you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company’s projects and values. Be ready to discuss how your experience aligns with their goals, especially around social value and community impact. This shows you’re not just looking for any job, but you’re genuinely interested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge, as it shows you’re proactive and really keen on joining our team.
We think you need these skills to ace Customer Excellence Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Excellence Manager role. Highlight your background in customer service and any experience you have with resident engagement or community initiatives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer experience and community engagement. Share specific examples of how you've positively impacted residents or stakeholders in previous roles.
Showcase Your Leadership Skills: As a Customer Excellence Manager, you'll be leading a team. Make sure to highlight your leadership experience and how you've successfully managed teams in the past. We want to see how you can inspire and mentor others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our fantastic team!
How to prepare for a job interview at M & K Consult Ltd
✨Know Your Customer Journey
Familiarise yourself with the customer journey specific to the housing and construction sectors. Be ready to discuss how you would enhance resident engagement and communication throughout project delivery, as this will show your understanding of the role's core responsibilities.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, particularly in customer service or community engagement. Highlight your mentoring style and how you ensure best practices are followed, as this is crucial for leading a team of Customer Liaison Officers.
✨Emphasise Social Value Initiatives
Research social value initiatives relevant to the company and be prepared to discuss how you can implement similar strategies. This demonstrates your proactive mindset and commitment to positively impacting local communities, which is a key aspect of the role.
✨Engage with Feedback Mechanisms
Be ready to talk about how you would monitor feedback, complaints, and satisfaction levels. Discuss any tools or methods you've used in the past to drive continuous improvement, as this aligns with the company's focus on delivering a high standard of service.