At a Glance
- Tasks: Be the first point of contact for customers and manage their enquiries.
- Company: Join a leading house builder with a supportive team culture.
- Benefits: Enjoy a competitive salary, training, and career development opportunities.
- Other info: Friendly environment with excellent progression potential.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 26000 - 27000 £ per year.
An exciting opportunity has arisen for a Customer Care Administrator to join a leading house builder. This is a fantastic opportunity for an organised and customer-focused individual looking to develop their career within the construction and housebuilding sector.
Working closely with the Customer Care Manager and wider team, you will play a key role in delivering an excellent customer experience, supporting homeowners and ensuring customer enquiries are managed efficiently from initial contact through to resolution.
Key Responsibilities- Acting as the first point of contact for customers via telephone and email.
- Managing and logging customer enquiries and requests accurately.
- Scheduling appointments and coordinating customer visits with internal teams and contractors.
- Supporting the Customer Care Manager with day-to-day administration and reporting.
- Maintaining accurate records and updating internal systems.
- Liaising with site teams, subcontractors and other departments to help resolve customer issues.
- Monitoring ongoing cases and ensuring customers are kept informed of progress.
- Providing general administrative support to the Customer Care department.
We are looking for someone who:
- Has excellent customer service and communication skills.
- Is confident answering calls and dealing with customer enquiries professionally.
- Is highly organised with strong attention to detail.
- Can manage multiple tasks and prioritise workloads effectively.
- Has good IT skills, including Microsoft Office applications.
- Works well as part of a team and can use their own initiative when required.
- Has previous administration or customer service experience.
- Experience within construction, property, housing or housebuilding would be advantageous but is not essential.
Permanent employment with a well-established and growing house builder. A friendly and supportive working environment. Full training and ongoing support. Excellent opportunities for career development and progression. Competitive salary and benefits package. The opportunity to build a long-term career within a successful and respected business.
If you are passionate about providing excellent customer service and are looking for a role where you can grow and develop your career, we would love to hear from you. Apply now to join our team and help deliver an outstanding customer experience.
Locations
Customer Care Administrator in Cheshire, Warrington employer: M & K Consult Ltd
Join a leading house builder in Warrington as a Customer Care Administrator, where you will thrive in a friendly and supportive environment that prioritises employee growth and development. With a competitive salary and benefits package, this role offers the chance to build a long-term career while delivering exceptional customer service and contributing to a respected business in the construction sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Research their values, projects, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers, it's crucial to sound confident and professional. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team.
We think you need these skills to ace Customer Care Administrator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your Organisational Skills:As a Customer Care Administrator, being organised is key. In your application, give us examples of how you've managed multiple tasks or projects in the past. This will help us see how you can handle the busy nature of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at M & K Consult Ltd
✨Know the Company
Before your interview, take some time to research the house builder. Understand their values, recent projects, and what sets them apart in the construction sector. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Customer Care Administrator, your ability to handle enquiries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Be ready to discuss how you manage difficult situations with professionalism.
✨Demonstrate Organisational Skills
Since the role requires managing multiple tasks, think of specific instances where you effectively prioritised your workload. You might want to mention tools or methods you use to stay organised, as this will highlight your suitability for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
