Business Support Manager

Social Housing / Property Services North West Reporting to: Head of Operations Were recruiting for an experienced and forward-thinking Business Operations & Support Manager to join a growing contractor delivering property services in partnership with housing associations across the North West. This is a broad role with responsibility for teams supporting compliance, repairs and maintenance scheduling, and planned works. Were looking for someone who can bring together people, processes, systems and performance creating greater consistency, improving how teams work and ensuring the right operational infrastructure is in place to support continued growth. The Role Reporting directly to the Head of Operations, you will provide leadership and oversight across a number of operational support functions. Youll develop and support teams, review existing processes and systems, improve management information and identify practical opportunities to make services more efficient. A key part of the role will be looking at how technology, automation and AI can be incorporated into day-to-day operations reducing repetitive administration, improving data quality and increasing productivity. This isnt about introducing technology for the sake of it. Were looking for someone who can understand how the business operates, identify where improvements can genuinely make a difference and successfully take people through that change. Key Responsibilities Lead, develop and support teams across compliance administration, repairs scheduling and planned works business support. Create greater consistency, accountability and joined-up working across operational support functions. Coach and develop employees and team leaders, identifying skills gaps, training needs and development opportunities. Review existing systems, processes and workflows to identify duplication, inefficiencies and opportunities for improvement. Improve scheduling, administration and business support processes to better support operational delivery and customer service. Develop meaningful KPIs and management information, providing greater visibility of performance, trends, risks and outstanding actions. Work closely with operational managers to identify recurring issues and implement practical solutions. Identify opportunities to use AI, automation and digital technology to improve efficiency, accuracy and productivity. Lead and support the implementation of new systems and ways of working. Build strong relationships with housing association clients and other key stakeholders. Support service reviews, audits, improvement plans and the mobilisation of new contracts. Help ensure operational support functions can scale effectively as the business continues to develop. About You Were looking for an experienced manager who is people-focused, commercially aware and naturally driven to improve how things work. Youll be comfortable overseeing different functions and able to move between the bigger operational picture and the detail when required. You will ideally have: Experience managing multiple operational or business support functions. Strong people leadership, coaching and team development experience. A track record of improving systems, processes and ways of working. Experience introducing greater structure, consistency and accountability within teams. Strong analytical and problem-solving skills. Experience developing and working with KPIs and management information. Confidence working with clients, operational teams and senior management. Experience implementing change and successfully embedding new ways of working. Strong communication and stakeholder management skills. An interest in technology, automation and AI and how these can be practically applied to improve business performance. Good commercial awareness and an understanding of how effective support functions contribute to operational delivery and growth. Experience within social housing, responsive repairs, planned works, compliance, property maintenance or a contracting environment would be highly advantageous. The Opportunity This is an excellent opportunity to join a contractor with established relationships across the North West social housing sector and play an important role in how the business develops its operational support functions. Youll have the opportunity to influence how services are supported, helping to create stronger teams, smarter systems, better information and more efficient ways of working as the organisation continues to grow. If youre the type of person who looks at a process and thinks there must be a better way of doing this, wed love to hear from you. TPBN1_UKTJ