At a Glance
- Tasks: Be the go-to person for residents during kitchen installations and ensure their satisfaction.
- Company: Join a well-established team in the social housing sector making a real difference.
- Benefits: Competitive salary, benefits, and the chance to support your community.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Help improve homes and enhance tenant experiences while developing your skills.
- Qualifications: Experience as a Tenant Liaison Officer and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
MK Consult are currently recruiting for an experienced Tenant Liaison Officer (TLO) to work on a planned kitchens replacement programme within the social housing sector across the Bradford area. This is an excellent opportunity for a customer-focused professional who has previous experience working on planned maintenance or refurbishment contracts within occupied properties.
Key Responsibilities:
- Acting as the main point of contact between residents and site teams
- Supporting tenants throughout the kitchens installation programme
- Arranging access appointments and keeping residents updated on works
- Managing resident queries, complaints, and vulnerable tenant support
- Carrying out pre and post-inspection visits
- Ensuring excellent customer satisfaction throughout the programme
- Working closely with contractors, site managers, and housing providers
Essential Requirements:
- Previous experience working as a TLO within social housing
- Experience working on planned works programmes, ideally kitchens
- Excellent communication and customer service skills
- Ability to manage challenging situations professionally
- Full UK Driving Licence
- Strong organisational and IT skills
Desirable:
- Experience using housing management or contractor systems
- Understanding of tenant satisfaction and social value delivery
This is a fantastic opportunity to join a well-established team delivering high-quality improvements to residents' homes.
To apply or for more information, please contact MK Consult today.
Tenant Liaison Officer in Bradford employer: M & K Consult Ltd
MK Consult is an outstanding employer, offering a supportive work culture that prioritises employee development and satisfaction. As a Tenant Liaison Officer in the Bradford area, you will benefit from competitive salary packages, comprehensive training opportunities, and the chance to make a meaningful impact on residents' lives through high-quality housing improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Bradford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples from your past experience where you’ve successfully managed tenant queries or complaints. This will show potential employers that you’re ready to handle the challenges of the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance at landing that TLO role! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Tenant Liaison Officer in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Tenant Liaison Officer. We want to see how your skills match the job description, especially your customer service and communication abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you the perfect fit for our kitchens programme.
Showcase Relevant Experience:When detailing your work history, focus on your experience with planned maintenance or refurbishment contracts. We love seeing how you've supported tenants in similar situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at M & K Consult Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector and the specific responsibilities of a Tenant Liaison Officer. Familiarise yourself with the kitchens programme and any relevant regulations or standards. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a TLO, communication is key. Prepare examples of how you've effectively managed resident queries or complaints in the past. Think about times when you’ve had to handle challenging situations and how you resolved them. This will demonstrate your ability to maintain excellent customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to tenant support and managing access appointments. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure residents feel supported throughout the kitchens installation programme.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the specific challenges they face in the Bradford area, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
