At a Glance
- Tasks: Manage rent accounts and build relationships with Local Authority teams.
- Company: One of the UK's largest supported housing providers.
- Benefits: Hybrid work, competitive salary, and opportunities for both temporary and permanent roles.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while managing income recovery.
- Qualifications: Experience with Housing Benefit, Local Authorities, and strong communication skills.
The predicted salary is between 28618 - 34978 £ per year.
Location: Manchester area
Hybrid, 3 days office / 2 days home
Salary: £32,400
Contract: Temporary & Permanent opportunities
Sector: Supported Housing
MK Consult is working with one of the UK's largest specialist supported housing providers to recruit an experienced Income Officer to join its Income team. The organisation manages approximately 2,500 units and works extensively with Local Authorities and Housing Benefit teams to ensure customers receive the correct funding and their rent accounts are effectively managed. This role will suit someone who really understands Housing Benefit, income recovery and Local Authority processes and can build strong working relationships across multiple authorities.
The Role
Reporting to the Head of Income, you'll be responsible for:
- Managing rent accounts, arrears and Housing Benefit shortfalls
- Building and maintaining strong relationships with Local Authority Housing Benefit teams
- Processing Housing Benefit decision notices and checking eligible rent payments
- Resolving suspended, cancelled and underpaid Housing Benefit claims
- Raising rent demands, shortfall invoices and arrears correspondence
- Reconciling current and former tenant accounts
- Supporting Housing Benefit appeals where rents have been restricted
- Working closely with customers, care providers, Housing Officers and internal teams
- Supporting the wider Income team as required
The role is focused on ensuring rental debts are collected in full and supporting customers who move between Housing Benefit eligibility and self-funder status.
What We're Looking For
We're particularly keen to speak with candidates who have:
- Housing Benefit and/or Universal Credit experience
- Strong experience dealing with Local Authorities
- Income, rent recovery or credit control experience
- Supported housing or housing association experience
- Confidence dealing with complex Housing Benefit queries
- Strong Excel and numerical skills
- Excellent communication and stakeholder management skills
- The ability to manage their own workload and escalate issues appropriately
Experience of working with Housing Benefit/Universal Credit departments to secure full payment of amounts due is an essential requirement. Both temporary and permanent opportunities are available. If you have a background in Housing Benefit, supported housing income or rent recovery and enjoy building strong relationships with Local Authorities, we'd be keen to hear from you. Contact MK Consult for a confidential conversation.
Income Officer in Bolton employer: M & K Consult Ltd
As a leading construction and project delivery company, we pride ourselves on fostering a dynamic work culture that prioritises safety, sustainability, and employee wellbeing. Our commitment to professional development ensures that as a Health & Safety Manager, you will have ample opportunities for growth and advancement while working in a collaborative environment that values your expertise and contributions. Located in a vibrant area, our company offers unique advantages such as access to cutting-edge projects and a supportive team dedicated to making a positive impact in the construction industry.
