At a Glance
- Tasks: Manage customer complaints and provide positive resolutions via phone and email.
- Company: MJ Quinn, a leading UK infrastructure services provider.
- Benefits: £26,000 salary, 33 days holiday, and a supportive work environment.
- Other info: Dynamic team with opportunities for growth and development.
- Why this job: Join a people-focused company and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 26000 - 26000 £ per year.
- Customer Service Advisor
- Relocation planned for early 2027
Location
Oak House, Knowsley (Relocation planned for early 2027)
Salary
£26,000 per annum
Hours
8:30am to 5:00pm, Monday to Friday
Holiday
33 days including Bank Holidays
About The Role
MJ Quinn is looking for a Customer Service Advisor to join our Customer Service team based at Oak House, Knowsley.
This is a fantastic opportunity for someone with strong customer service and complaint-handling experience who enjoys problem-solving and providing customers with a positive and professional experience.
As a Customer Service Advisor, you will be responsible for managing customer complaints and processing claims on behalf of our clients.
You will ensure cases are dealt with efficiently, professionally and within agreed Service Level Agreements (SLAs).
Working closely with our field teams, internal departments and key stakeholders, you will help deliver timely resolutions while ensuring customers are kept informed throughout the process.
- What You’ll Be Doing
- Managing customer complaints via phone and email, ensuring they are resolved in a timely and professional manner.
- Investigating complaints thoroughly and gathering the information needed from customers, field teams and internal departments to reach a fair outcome.
- Resolving complaints in line with company policies, regulatory guidelines, industry standards and client expectations.
- Providing clear and professional communication and keeping customers updated throughout the complaint process.
- Setting realistic expectations and helping customers understand the next steps towards resolution.
- Logging and tracking complaints accurately using CRM systems.
- Identifying the root causes of recurring complaints and escalating issues where appropriate.
- Processing claims and supporting dispute resolution.
- Working collaboratively with field teams, managers and other stakeholders to resolve customer issues.
- Identifying opportunities to improve processes and the overall customer experience.
- Working towards agreed SLAs and customer service performance targets.
- What We’re Looking For
We’re looking for someone who is confident communicating with customers, comfortable handling challenging conversations and able to remain professional when dealing with complaints.
- Ideally, You Will Have
- Previous experience in customer service and complaint handling.
- Experience managing complaints by both phone and email.
- Excellent communication and active listening skills.
- The confidence and ability to de-escalate challenging customer situations.
- Strong problem-solving and analytical skills.
- Experience working to SLAs and performance targets.
- Excellent attention to detail and accurate record-keeping skills.
- Experience using CRM systems or customer service software.
- The ability to work effectively under pressure while maintaining excellent customer service standards.
- Experience working collaboratively with different teams and stakeholders.
- GCSEs or equivalent in English and Mathematics.
- Experience within the telecommunications industry, claims processing or dispute resolution would be an advantage, but it is not essential.
- An NVQ Level 2 or 3 in Customer Service, complaint-handling or conflict-resolution qualifications would also be beneficial.
- About MJ Quinn
MJ Quinn is a UK-based infrastructure services provider delivering comprehensive, end-to-end solutions across industries including telecommunications, utilities, and mechanical and electrical engineering.
Our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.
- We Are Guided By Four Core Values
- People-Focused: We prioritise the wellbeing, growth and success of our people and partners.
- Safety Always Matters: We are unwavering in our commitment to providing a safe environment for all.
- Operational Excellence: We strive for the highest standards of quality, efficiency and continuous improvement.
- Sustaining Our Future: We are committed to delivering sustainable solutions that positively impact the environment and society.
Why Join Us?
At MJ Quinn, you’ll be joining a business that values its people and is committed to delivering excellent service to its customers and clients.
If you’re an experienced customer service professional who enjoys solving problems, supporting customers and turning difficult situations into positive outcomes, we’d love to hear from you.
Equality & Diversity
MJ Quinn is committed to creating an inclusive working environment that values diversity.
We welcome applications from candidates from all backgrounds and are committed to ensuring employees, customers, suppliers and visitors are treated equally and fairly.
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CUSTOMER SERVICE ADVISOR in Knowsley employer: M J QUINN INTEGRATED SERVICES LIMITED
MJ Quinn Integrated Services Limited is an excellent employer for those passionate about renewable energy, offering a dynamic work culture that prioritises safety and quality. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working on impactful projects across the UK. Join a team that values collaboration and innovation, making a meaningful contribution to sustainable energy solutions.
Contact Details:
M J QUINN INTEGRATED SERVICES LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ADVISOR in Knowsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at M J QUINN INTEGRATED SERVICES LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like M J QUINN INTEGRATED SERVICES LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SERVICE ADVISOR in Knowsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to M J QUINN INTEGRATED SERVICES LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at M J QUINN INTEGRATED SERVICES LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at M J QUINN INTEGRATED SERVICES LIMITED!
How to prepare for a job interview at M J QUINN INTEGRATED SERVICES LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
