Made to Measure Specialist - Jermyn Street, London

M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

About the role

This is first and foremost a Senior Sales Associate role, with MTM as your specialism. You’ll be a senior presence on the shop floor, delivering exceptional service, building a loyal client base and helping set the tone for our new Jermyn Street store. As our in-store MTM specialist, you’ll also guide clients through the complete made-to-measure journey—from their first consultation and measurements to fittings and final garment delivery.

Your day will include:

• Delivering a personal, considered shopping experience
• Helping customers find the right fit, style and wardrobe solutions
• Leading one-to-one MTM consultations and taking precise measurements
• Advising clients on fit, construction, fabrics, linings and styling details
• Managing MTM orders, fittings, records and final delivery
• Closing high-value MTM and ready-to-wear sales
• Building lasting client relationships through appointments and personalised follow-up
• Identifying opportunities across corporate suiting, weddings and events
• Meeting your own sales targets and supporting the wider team to achieve theirs
• Sharing your tailoring and product knowledge with colleagues
• Supporting visual merchandising, stock management and daily store operations
• Working closely with the Store Manager to grow the store and its MTM offering

Desired Skills and Experience

Who we’re looking for:

• You understand that exceptional service is built on trust, expertise and attention to detail.
• You’re confident on the shop floor, comfortable leading appointment-based consultations and passionate about creating a genuinely memorable experience for every client.
• You will bring:
• Experience in premium menswear, tailoring, MTM or luxury retail
• Strong knowledge of garment fit, construction and body measurements
• A proven sales record and confidence closing high-value sales
• The ability to build rapport quickly and turn customers into long-term clients
• A sharp eye for fit, styling and presentation
• Excellent communication and organisation skills
• Accuracy when managing measurements, fittings and client orders
• The confidence to support colleagues and lead by example
• A proactive, hands-on approach

An existing luxury or tailoring client base, or experience developing corporate, wedding and event suiting opportunities, would be highly regarded. This is a rare opportunity to join the founding team of an Australian tailoring house on Jermyn Street and help shape its first impression in a new market. You’ll play a key role in establishing the store, growing its client base and building M.J. Bale’s MTM reputation in London. You’ll receive a competitive salary, sales incentives and clothing benefits, along with the opportunity to grow as the business establishes itself in the UK.

As a certified B Corp, we hold how we do business to the same standard as what we sell.