Contract Services Manager in Warwick

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Telent are looking for a Contracts Services Manager to join the Network Services team. This is an excellent opportunity to bring your IT / Networks Service Delivery Management experience into a challenging and rewarding role, working on a range of mission-critical contracts.

As the Contract Services Manager, you will have overall accountability for assigned contracts, ensuring delivery on time and within budget through effective engagement with internal and external stakeholders. You will build and maintain strong customer relationships, developing an in-depth understanding of customer IT and Network environments and their current and future challenges, while ensuring high levels of customer satisfaction.

What you’ll do:

• You will be accountable for contract performance, ensuring all contractual SLAs and KPIs are met, working closely with Service Delivery Managers to identify root causes and corrective actions in line with continual service improvement.
• Oversee continual service improvement initiatives, delivering services in the most cost-effective way alongside Service Improvement Managers and stakeholders.
• Analyse complex data to identify trends, efficiencies and best working practices to drive process improvement.
• Produce and maintain business documentation in line with document control standards.
• You will work closely with Sales and Bid Managers, drawing on industry experience and product knowledge to maximise opportunities for additional revenue through new work streams and contract tenders.
• Oversee contract changes and new mobilisations, ensuring agreed scope changes are captured via CCNs.

Who you are:

You will have a background in managing IT / Network contracts and enjoy working in a customer-facing role. You will collaborate closely with technical teams, bid management and service delivery functions.

Key Requirements:

• You will have strong financial, commercial and business acumen, with the ability to clearly articulate contract performance, risks and deliverables at senior and board-level reviews when required.
• Excellent verbal and written communication skills.
• QEHS and contract document writing capability.
• ITIL Foundation.
• SC Security Clearance – UK resident and eligible to obtain.
• Excellent organisational and problem-solving skills.

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

• Car Allowance.
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually.
• Company pension scheme.
• A range of family friendly policies.
• Occupational health support and wellbeing Portal.
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours:

• Be Inclusive.
• Take Responsibility.
• Collaborate.
• Be Customer-focussed.

Join us and help deliver critical infrastructure projects that make a real difference. It’s an exceptional time to be a part of M Group.