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- Tasks: Support day-to-day operations and improve productivity in a friendly, collaborative environment.
- Company: Join a leading infrastructure company focused on sustainability and community impact.
- Benefits: Enjoy 25 days annual leave, pension scheme, and access to retail discounts.
- Other info: Be part of a diverse team that values inclusion and personal development.
- Why this job: Kickstart your career with hands-on experience and opportunities for growth.
- Qualifications: No experience needed; just bring your willingness to learn and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
As our Desktop Support you'll be part of our Operations Team and will support administrative duties to help maintain the smooth running of the day-to-day functions required to deliver this project, while learning the functions of a Supervisor. You'll work with the managers and supervisors across the Plumbing department to improve productivity, compliance, safety and overall performance.
We'll need you to engage with the client and M Group Water Services back-office teams to ensure a seamless delivery of operational excellence and ensure completion of site audits as well as ensuring plant and equipment is safe. You'll handle all customer issues in accordance with the IMPACT protocol and respond to the Escalations team in accordance with the prescribed timescales whilst ensuring compliance with all aspects of the Thames Water Smart Metering Asset Standard.
Experience for this role isn’t necessary, we are looking for conscientious individuals who are willing to learn and progress through the company. Are you experienced with Microsoft Office? Do you have excellent attention to detail?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend - get rewarded for introducing people to us!
In addition, this role offers; 25 days annual leave plus bank holidays and a discretionary bonus scheme.
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours:
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Desktop Support in Wantage employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support in Wantage
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves supporting infrastructure, be ready to discuss how you would handle specific technical issues or customer queries during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Desktop Support in Wantage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Desktop Support role. Highlight any relevant experience with Microsoft Office and attention to detail, as these are key for us.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you’re interested in the role and how you align with our values. A personal touch can really make you stand out.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants efficiently.
How to prepare for a job interview at M Group
✨Know Your Tech Basics
Make sure you brush up on your Microsoft Office skills, as this role will require you to use it regularly. Familiarise yourself with common troubleshooting techniques for desktop support, so you can confidently discuss how you would handle technical issues.
✨Show Your Attention to Detail
Since the job requires excellent attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's catching errors in documents or ensuring compliance with standards, be ready to share specific instances.
✨Understand the Company Values
Take some time to research the company's values and culture. Be prepared to discuss how your personal values align with theirs, especially around teamwork, responsibility, and ambition. This shows that you're not just looking for a job, but a place where you can grow.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.