At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy metering services.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee discounts.
- Other info: Supportive environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in energy services while enjoying career growth opportunities.
- Qualifications: Valid UK driving licence and customer service skills; training provided.
The predicted salary is between 42285 - 43370 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer / Dual Fuel Engineer Meter Operator you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer / Dual Fuel Engineer Meter Operator or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure.
What’s in it for you? Salary: Dual Fuel - £42,285; Dual Fuel (3 phase/CT) - £43,370. We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Dual Fuel Engineer Meter Operator in Twickenham employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises safety and customer satisfaction. With comprehensive training and development opportunities, employees can thrive in their careers while enjoying a range of benefits including a competitive salary, generous leave, and a strong commitment to work-life balance. Join us in delivering essential energy services across the UK, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Fuel Engineer Meter Operator in Twickenham
✨Tip Number 1
Network like a pro! Reach out to current employees at M Group Energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Dual Fuel Engineer Meter Operator role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve handled challenging situations calmly and professionally, as this is key for the role.
✨Tip Number 3
Show your enthusiasm for the energy sector! Research M Group Energy’s projects and values, and be ready to discuss how you can contribute to their mission during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Dual Fuel Engineer Meter Operator in Twickenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Dual Fuel Engineer Meter Operator role. Highlight any relevant qualifications, like your CCN1 or CMA certifications, and showcase your customer service experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your proactive mindset and commitment to safety and professionalism.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. Whether it's dealing with difficult customers or resolving technical issues, we want to see your solution-oriented approach!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and ensures your application gets to the right people. Plus, we love seeing applications come in directly from interested candidates!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to gas and electricity metering. Familiarise yourself with the relevant regulations, safety standards, and the specifics of SMART meters. This will show that you're not just interested in the role but also understand the industry.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've handled challenging situations in the past. Think about times when you remained calm under pressure or resolved conflicts effectively. This will demonstrate your professionalism and integrity.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving, especially in scenarios involving theft detection or debt recovery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
