At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring safe installations.
- Company: Join M Group Energy, a leader in UK energy services with a focus on innovation.
- Benefits: Competitive salary, bonuses, pension scheme, and extensive employee discounts.
- Other info: Opportunities for career progression and a dynamic workplace culture.
- Why this job: Make a real impact in energy management while developing your career in a supportive environment.
- Qualifications: Valid UK driving licence and customer service skills; training provided for the right mindset.
The predicted salary is between 42285 - 43370 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps. You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer / Dual Fuel Engineer Meter Operator you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional when confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer / Dual Fuel Engineer Meter Operator or in conflict management would be useful but not essential in this role; all you’ll need is a positive, proactive, and solution-oriented mindset. You’ll get full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential):
- 3-phase qualification / CT / Medium Pressure
What’s in it for you? Salary: Dual Fuel - £42,285 Dual Fuel (3 phase/CT) - £43,370. We offer a range of benefits designed to support your life in and out of work, some of which include:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Standby / Overtime / Call out
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Dual Fuel Engineer Meter Operator in Taunton employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises safety and customer satisfaction. With comprehensive training and development opportunities, employees can thrive in their careers while enjoying a range of benefits including a competitive salary, generous bonuses, and a strong commitment to work-life balance. Join us in delivering essential energy services across the UK, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Dual Fuel Engineer Meter Operator in Taunton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at M Group Energy. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for Dual Fuel Engineer Meter Operator roles. Think about how your skills align with their values, especially around customer service and professionalism.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you’ve tackled challenges or conflicts in previous roles. This will demonstrate your proactive mindset and ability to remain calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the M Group Energy team.
We think you need these skills to ace Dual Fuel Engineer Meter Operator in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Dual Fuel Engineer Meter Operator role. Highlight any relevant customer service experience and technical qualifications, like your CCN1 or CMA1 certifications.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your background makes you a great fit. Share specific examples of how you've handled challenging situations in the past, especially in customer service.
Showcase Your Problem-Solving Skills:In your application, emphasise your proactive and solution-oriented mindset. We want to see how you approach challenges, especially when it comes to conflict management or ensuring safety during installations.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all your details correctly and gives you the best chance to stand out in the process.
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to gas and electricity metering. Familiarise yourself with the relevant regulations, safety standards, and the specifics of SMART meters. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer service. Think of examples where you remained calm under pressure or resolved conflicts effectively. This will demonstrate your professionalism and integrity.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, especially around conflict management or dealing with theft. Practice how you would handle these scenarios, focusing on your problem-solving skills and proactive mindset. This will help you stand out as a solution-oriented candidate.
✨Align with Company Values
Research M Group Energy's values and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their mission of delivering essential infrastructure services while being safety-first and client-centric. This shows that you’re not just looking for a job, but a place where you can thrive.
