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For Companies At a Glance
- Tasks: Lead teams to deliver safe and compliant infrastructure services while ensuring customer satisfaction.
- Company: Join a top UK company focused on essential infrastructure and community impact.
- Benefits: Enjoy competitive pay, flexible working, health benefits, and generous leave policies.
- Other info: Be part of a diverse team with excellent career development opportunities.
- Why this job: Make a real difference in safeguarding water quality and enhancing community wellbeing.
- Qualifications: Proven leadership experience in operational environments and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our clean water team that safeguards the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.
What will you be doing?
As the Senior Supervisor you'll be accountable for the safe, productive, compliant and profitable delivery of work within your area. You'll act as the Senior safety leader within the area and ensure all work is delivered in line with SHE policies, method statements and risk assessments. We'll need you to handle the daily FYLD usage and quality submissions, correct and timely CAT downloads as well as safety briefings, toolbox talks and site audits. You'll be responsible for customer satisfaction across the area making sure work is delivered right first time, on time, and with professional site behaviours. You'll proactively manage complaints, escalations and repeat issues along with engaging with customers and stakeholders when required, maintaining trust and credibility. We'll need you to ensure Supervisors plan effectively and deliver against plan spending time on site, observing work and coaching Supervisors in real time making sure full compliance with Streetworks permits, notices and conditions.
What you’ll bring
- Proven experience leading multiple teams in an operational environment.
- Strong understanding of SHE, Streetworks and operational compliance.
- Commercial awareness with the ability to interpret performance data.
- Confident coach and mentor with strong people-management skills.
- Comfortable holding difficult conversations and driving accountability.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend get rewarded for introducing people to us!
In addition, this role offers:
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private Healthcare - single cover
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Locations
Senior Supervisor in Swansea, Wales employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supervisor in Swansea, Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Supervisor role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in leading teams and managing operations. Share specific examples of how you've tackled challenges and improved processes.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for those tough questions! Think about scenarios where you've had to hold difficult conversations or drive accountability. Practising your responses will help you feel more confident during interviews.
We think you need these skills to ace Senior Supervisor in Swansea, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and ensuring compliance. We want to see how your skills align with our values and the specific requirements of the Senior Supervisor role.
Showcase Your Safety Leadership: Since safety is a top priority for us, emphasise any previous experience you have in managing safety protocols and leading teams in a compliant manner. Share examples that demonstrate your commitment to SHE policies and risk assessments.
Highlight Problem-Solving Skills: We love problem solvers! Include instances where you've successfully managed complaints or escalated issues, showcasing your ability to maintain customer satisfaction and trust. This will help us see how you can contribute to our clean water team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Senior Supervisor, especially around safety, compliance, and customer satisfaction. Brush up on SHE policies and Streetworks regulations, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you had to coach or mentor others, handle difficult conversations, or drive accountability. This role is all about people management, so be ready to demonstrate your experience.
✨Be Customer-Centric
Since customer satisfaction is a big part of this role, think of specific instances where you've gone above and beyond for clients. Be prepared to discuss how you manage complaints and maintain trust with stakeholders.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about their approach to team development or how they measure success in the clean water team. This shows you're engaged and serious about the position.