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- Tasks: Support and manage company devices and applications for field operatives.
- Company: Join a leading infrastructure company focused on water quality and environmental performance.
- Benefits: Enjoy 25 days annual leave, pension scheme, and retail discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in ensuring safe drinking water for communities.
- Qualifications: Confident with mobile apps, basic troubleshooting skills, and good computer literacy.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Right across infrastructure, there is a requirement to not only maintain, but also renew and reimagine. Whatever stage you are at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.
Where you'll be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We are problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our clean water team safeguarding the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high-water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.
What you'll be doing?
You'll play a critical role in ensuring the smooth and efficient operation of company issued devices and applications used by field operatives. You'll be responsible for managing and supporting all aspects of the device and app ecosystem, including onboarding and offboarding employees, ensuring compliance with all relevant policies and procedures, and providing technical support to end-users. You'll manage the lifecycle of all company-issued devices (e.g., iPads, tablets). 60% of this role will be based out in the field and will cover the West and North where you'll monitor and troubleshoot device and application performance issues. You'll proactively identify and implement improvements to device and app functionality and user experience. You'll provide training to field operatives on the use of company-issued devices and applications and act as a primary point of contact for all technical inquiries related to devices and applications. You'll maintain an accurate and up-to-date inventory of all company-issued devices and reconcile device inventory with Welsh Water records whilst tracking and reporting on device damage and associated costs. This is a 12 month Fixed Term Contract.
What you'll bring?
- Confident supporting users with mobile and desktop applications
- Ability to guide non-technical users through app installation and day-to-day usage
- Basic troubleshooting skills for common device and application issues
- Good general computer literacy and experience using standard business software
- Ability to travel to operational sites and provide face-to-face user support
- Experience providing user training or onboarding support is desirable
- Ability to identify issues requiring escalation to the IT Helpdesk
- Experience in using all Microsoft packages
- Valid UK driving licence
What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend get rewarded for introducing people to us!
In addition, this role offers:
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We are responsible and go further for our people, clients, communities and the planet. We are open and seek new and better ways of exceeding expectations. We are together and as one team; the whole is greater than the sum of the parts. We are ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Locations
Operations Support 12 Month FTC in Swansea, Wales employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support 12 Month FTC in Swansea, Wales
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Operations Support 12 Month FTC in Swansea, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Operations Support role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t forget to emphasise your technical skills, especially with mobile and desktop applications. We want to see how you can support our field operatives effectively, so give examples of your troubleshooting and user training experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at M Group
✨Know Your Tech
Since this role involves managing devices and applications, make sure you brush up on your knowledge of mobile and desktop applications. Be ready to discuss your experience with troubleshooting common issues and how you've supported users in the past.
✨Showcase Your Training Skills
You'll be providing training to field operatives, so think about examples where you've successfully trained or onboarded others. Prepare to share specific techniques you used to guide non-technical users through app installations and daily usage.
✨Demonstrate Problem-Solving Abilities
This role is all about enhancing and maintaining infrastructure. Be prepared to discuss how you've identified issues in the past and implemented improvements. Think of a time when you proactively solved a problem and what the outcome was.
✨Align with Company Values
Familiarise yourself with the company's values and culture. During the interview, express how your personal values align with theirs, especially around being responsible, open, and ambitious. This will show that you're not just a fit for the role, but for the team as well.