At a Glance
- Tasks: Manage schedules and coordinate technical teams for efficient service delivery.
- Company: Join M Group Energy, a leader in UK energy metering services.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Other info: Great career progression opportunities in a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Strong communication skills and a knack for problem-solving required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
What will you be doing? As a Scheduling Coordinator, you’ll monitor, control and manage the schedule and planning of the technical workforce’s day. You’ll be really prepared and work to quick turnarounds. Do you enjoy planning and working to a fast pace? You'll need to be sure of yourself to ensure activities are closed down efficiently. You'll be involved in the Smart Meter installation process on behalf of our clients. Do you enjoy being customer facing? You'll take inbound and outbound calls, speaking to suppliers and customers and deal with emergency calls that require immediate action. Are you happy to raise issues, making sure jobs are completed on time? You'll work with our engineers to make sure they are using their tablets correctly. You'll also be chatting with Meter Workers and Technical Managers if any issues are flagged.
Are you looking for a long term career with progression? At M Group Energy, we encourage our employees to progress and grow with us to Senior Scheduling team members, managers or move within the company. You'll be based at Cobalt Business Park. You’ll be contracted to work 40 hours over 5 out of 7 days on rotation between 07:30-16:00.
What you’ll bring:
- Happy to work in an office setting
- Good judgement and able to make good decisions in limited timescales
- Exceptional telephone manner
- Analytical, able to see the best way to prioritise
- Strong problem-solving abilities
- Desire to develop and progress within the organisation
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers; 25 days annual leave plus
Scheduling Coordinator in Sunderland employer: M Group
At M Group Energy, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. Located at Cobalt Business Park, our Scheduling Coordinator role offers not only competitive benefits such as a matched pension scheme and enhanced leave options but also ample opportunities for career progression within the thriving energy sector. Join us to be part of a friendly team where your contributions are valued, and you can truly make a difference in delivering essential infrastructure services.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Coordinator in Sunderland
✨Tip Number 1
Get to know the company! Research M Group Energy and their metering services. Understanding their values and mission will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues under pressure. This will demonstrate your ability to make good decisions quickly, which is key for a Scheduling Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Scheduling Coordinator in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Scheduling Coordinator role. Highlight any relevant experience in scheduling, customer service, or problem-solving to show us you're the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background makes you a great candidate. Keep it friendly and professional, just like our work environment.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your exceptional telephone manner and communication skills in your application. We want to see how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at M Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with the Smart Meter installation process and the importance of efficient scheduling. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner. Be ready to demonstrate how you would handle inbound and outbound calls, especially emergency situations. Think of examples from your past experiences where you successfully communicated with clients or resolved issues.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've had to think on your feet and solve problems quickly. The interviewers will want to see that you can make good decisions under pressure, so have a few scenarios ready that highlight your analytical skills and ability to prioritise tasks effectively.
✨Express Your Desire for Growth
M Group Energy values employees who are keen to develop their careers. Be sure to articulate your long-term career goals and how you see yourself progressing within the company. This shows that you're not just looking for a job, but a place where you can grow and contribute.
