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- Tasks: Manage rental requests and ensure compliance of vehicles and equipment.
- Company: Join a leading essential infrastructure services provider in the UK & Ireland.
- Benefits: Enjoy 25 days annual leave, a bonus scheme, and flexible working options.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 30000 - 40000 £ per year.
Right across infrastructure, there is a requirement to not only maintain, but also renew and reimagine. Whatever stage you are at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
We are looking to offer a Hire Controller the opportunity to join our expanding National Rental team based in Stevenage. As a Hire Controller you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland. We offer a flexible working environment where hybrid working has been embedded. You would be required to attend the office three days per week.
With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than 9,000 vehicles and over 25,000 owned or externally hired plant assets. Our team has grown rapidly and we are responsible for the supply and management of specialist equipment and vehicles, supplying the Water, Energy, Transport, Data and Telecommunication sectors.
As a Hire Controller you will be part of the National Rental Team that transacts all Rental enquiries relating to Plant, Fleet, Accommodation, Site Services and Tool requirements.
What will you be doing?
- Support our front-line operations by ensuring that all Vehicles, Plant, Tools, and Equipment are compliant, innovative, and fit for purpose.
- Manage all rental requirements that come into the Plant & Fleet Rental mailbox, processing requests through systems such as InspHire, Jaama Key2, and Oracle.
- Ensure every request is logged, actioned, and completed accurately.
- Work closely with our workshops, maximising the utilisation of M Group assets from all locations before turning to external suppliers.
- Liaise with our supply chain to source suitable equipment and ensure deliveries and collections are completed within agreed timeframes.
- Regularly review and reconcile live hire reports, ensuring all management software is up to date and correct.
- Build strong working relationships with colleagues across M Group Services and with our supply chain partners.
What you'll bring:
- Excellent communication and interpersonal skills.
- Administrative or Customer Service experience.
- Proven IT Skills with experience of Microsoft Office.
- Good written and oral communication skills.
- Relevant experience within either the Plant or Fleet Industry in a similar role.
- Experience of InspHire and/or Jaama Key2 desirable.
What's in it for you?
- 25 days' annual leave plus statutory holidays.
- Discretionary annual bonus.
- Contributory Pension scheme.
- Life Assurance.
- Access to our Employee Assistance Programme.
- Cycle to work scheme.
- Access to a wide range of discounts and special offers through our online rewards platform.
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
Hire Controller in Stevenage employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals to join our team. Keep an eye on our job listings and make sure your application stands out!
We think you need these skills to ace Hire Controller in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Controller role. Highlight your relevant experience in the Plant or Fleet industry, and showcase how your skills align with our values and the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have in customer service or administrative roles that demonstrate your ability to communicate effectively.
Be Organised and Detail-Oriented: As a Hire Controller, attention to detail is crucial. Make sure your application is free from errors and well-structured. This will show us that you can manage tasks efficiently and accurately, just like you would in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team!
How to prepare for a job interview at M Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire Controller and the specific requirements mentioned in the job description. Familiarise yourself with systems like InspHire and Jaama Key2, as well as the plant and fleet industry. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be ready to demonstrate your interpersonal skills during the interview. Use clear examples from your past experiences where you've effectively communicated with colleagues or clients, especially in a customer service context.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks or projects. You might want to share a specific instance where your attention to detail helped resolve an issue or improve efficiency, which is crucial for managing rental requests accurately.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or the specific challenges the National Rental Team faces. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.