Specialist Engineer - Data

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Private networks. We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? Just to note this is a hybrid position which will involve you being a part of an on-call rota with the occasional meetings in Warwickshire.

What will you be doing? You’ll have the ability to act as the on-site technical expert. You’ll be operationally Monitoring & Management of Voice/Data network and associated systems. You’ll be providing 2nd line support to resolve faults and carry out changes on the networks. You’ll be providing technical and fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues. You’ll be a part of a 2nd/3rd Line Technical Support & Delivery team focused on complex technical delivery activities supporting specific areas of Customer Services.

• Complex delivery in line with customer SLA’s.
• Active participation in the customers governance cycles.
• Accurate resource planning and forecasting.
• Complex incident management (Technology and Solution based).
• Root Cause analysis for major incidents and escalated faults.

What you’ll bring: You’ll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLAN’s, Cisco Call Manager. Knowledge of security best practices. You’ll have experience in an operational environment, preferably in a ‘complex technology delivery’ role. Comprehensive knowledge within chosen primary technology field. You’ll have strong knowledge of multi-technology Solutions. A broad understanding of the other technologies these solutions are dependent on.

What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme.
• Online GP service, 24 hours a day, 365 days a year.
• Employee assistance programme.
• My Rewards portal, access to 1000’s of retail discounts.
• Life assurance.
• Cycle to work, salary finance and give as you earn schemes.
• Enhanced maternity, paternity leave and adoption leave.
• Reward and recognition scheme.
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme.
• 25 days annual leave plus bank holidays.
• Recommend a friend – get rewarded for introducing people to us!
• Overtime / Call out.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours:

• We’re responsible and go further for our people, clients, communities and the planet.
• We’re open and seek new and better ways of exceeding expectations.
• We’re together and as one team; the whole is greater than the sum of the parts.
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.