Non-Household Metering Case Handler in Slough

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

As our Non-Household Case Handler you’ll be working on a hybrid basis from our offices in Langley. You’ll work closely with a wide range of internal and external stakeholders including retailers, commercial customers, scheduling teams, escalations, and Thames Water operations to build strong, effective relationships. Using our internal systems, you’ll manage customer appointment bookings via telephone and email.

You’ll support the team by progressing work efficiently and ensuring completion within our Service Level Agreements (SLAs). This includes handling customer complaints and escalations when required, updating work management systems to track progress, and maintaining a clear and accurate audit trail. You’ll also collaborate with our field teams to ensure successful delivery of works and create Price of Approval (POA) requests when needed.

What you’ll bring:

• Work closely to build strong relationships with all internal and external stakeholders, including retailers, commercial customers, scheduling, escalations, and Thames Water operations.
• Use our Internal System to book customer appointments by telephone and email.
• Support the team in progressing and the completion of work within our Service Level Agreements (SLA).
• Manage customer complaints and escalations when required.
• Updating work management systems to track work progress and maintain an accurate audit trail of work history.
• Engaging with the field team to ensure the successful completion of works and creating the Price of Approval (POA) when required.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!
• Personal Accident Cover

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.