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For Companies At a Glance
- Tasks: Manage customer appointments and support the team in delivering essential infrastructure services.
- Company: Join a leading company focused on safeguarding water supply and environmental performance.
- Benefits: Enjoy 25 days annual leave, pension scheme, and access to retail discounts.
- Why this job: Be part of a friendly, fun environment where you can grow and make a real impact.
- Qualifications: Strong communication skills and ability to build relationships with stakeholders.
- Other info: Diverse workplace with opportunities for training and career development.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
What will you be doing?
As our Non-Household Case Handler you’ll be working on a hybrid basis from our offices in Langley. You’ll work closely with a wide range of internal and external stakeholders including retailers, commercial customers, scheduling teams, escalations, and Thames Water operations to build strong, effective relationships. Using our internal systems, you’ll manage customer appointment bookings via telephone and email. You’ll support the team by progressing work efficiently and ensuring completion within our Service Level Agreements (SLAs). This includes handling customer complaints and escalations when required, updating work management systems to track progress, and maintaining a clear and accurate audit trail. You’ll also collaborate with our field teams to ensure successful delivery of works and create Price of Approval (POA) requests when needed.
What you’ll bring:
- Work closely to build strong relationships with all internal and external stakeholders, including retailers, commercial customers, scheduling, escalations, and Thames Water operations.
- Use our Internal System to book customer appointments by telephone and email.
- Support the team in progressing and the completion of work within our Service Level Agreements (SLA).
- Manage customer complaints and escalations when required.
- Updating work management systems to track work progress and maintain an accurate audit trail of work history.
- Engaging with the field team to ensure the successful completion of works and creating the Price of Approval (POA) when required.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
- Personal Accident Cover
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Non-Household Metering Case Handler 12 Month FTC in Slough employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Household Metering Case Handler 12 Month FTC in Slough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Non-Household Metering Case Handler role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Be ready to share examples of how you've demonstrated similar values in your previous roles.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Non-Household Metering Case Handler 12 Month FTC in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Non-Household Metering Case Handler role. Highlight your experience in customer service and any relevant skills that align with our values, like teamwork and problem-solving.
Showcase Your Communication Skills: Since you'll be working closely with various stakeholders, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application to show us you can handle customer interactions effectively.
Highlight Your Problem-Solving Experience: We love problem solvers! Share examples from your past roles where you've successfully managed complaints or escalations. This will help us see how you can contribute to our team and maintain our high service standards.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at M Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Non-Household Metering Case Handler role. Familiarise yourself with the key responsibilities, such as managing customer appointments and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Relationship-Building Skills
Since this role involves working closely with various stakeholders, be prepared to discuss your experience in building strong relationships. Think of specific examples where you've successfully collaborated with others, whether it's internal teams or external clients. This will highlight your ability to thrive in a team-oriented environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing escalations or ensuring compliance with SLAs. Practice your responses to these scenario-based questions, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Problem-Solving Abilities
As a problem solver in the infrastructure sector, it's crucial to showcase your analytical skills. Prepare to discuss past challenges you've faced and how you approached them. Highlight your ability to think critically and find solutions, which is essential for managing customer complaints and ensuring successful project delivery.
