At a Glance
- Tasks: Assist customers with inquiries and ensure timely resolution of issues.
- Company: Join a leading infrastructure company focused on sustainability and customer service.
- Benefits: Enjoy competitive pay, flexible working, and a range of employee perks.
- Other info: Hybrid role with opportunities for growth and development.
- Why this job: Be part of a team that makes a real difference in essential services.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 30000 - 42000 € per year.
About The Role
M Group delivers essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We are problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure. We look after 60 million meters, and our teams provide advanced metering solutions to help manage demand for essential suppliers.
What will you be doing?
As a Customer Service Advisor, you will ensure that all customers are dealt with in an effective, accurate and timely manner. You will provide support to the Customer Experience Team in the daily functions of the department, handling inbound and outbound calls.
- Manage customer enquiries and book appointments while accurately capturing data from calls to assist the management team in the production of reports.
- Work with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services.
- Ensure any service failures or priority issues are escalated to the Customer Service Manager for action.
- Maintain ownership of any customer issue through to resolution.
- Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.
This is a hybrid working role, working a minimum of 2 days a week in the office. We will provide you with the equipment required, and you will need to have a good Wi-Fi connection and a desk with a quiet working space at home.
What you'll bring:
- Passion for delivering excellent customer service.
- Experience in a call centre or customer service environment.
- Proven administration and customer service skills.
- Team player with strong interpersonal skills.
- Additional spoken languages would be advantageous.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours:
- Responsible - go further for our people, clients, communities and the planet
- Open - seek new and better ways of exceeding expectations
- Together - as one team; the whole is greater than the sum of the parts
- Ambitious - embrace opportunity, to lead essential infrastructure services for life
Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Customer Service Advisor in Slough employer: M Group
M Group is an exceptional employer that prioritises employee growth and development within a friendly and respectful work culture. Located in Langley, our Customer Service Advisors enjoy a hybrid working model, competitive benefits including a matched pension scheme, health care cash plan, and generous leave policies, all while contributing to essential infrastructure services that make a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the company! Research M Group and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the assessment days.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that highlight your customer service abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your assessment days, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar!
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you can fit into our friendly and respectful environment!
Show Your Passion:Let your enthusiasm for delivering excellent customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely excited about making a difference!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially since you'll be handling customer enquiries!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s the best way to get your foot in the door with us at M Group!
How to prepare for a job interview at M Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission in delivering essential infrastructure services and how they prioritise customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle inquiries effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling calls, managing customer enquiries, and working in a team. Practising your responses will help you feel more confident and articulate during the interview. Don’t forget to prepare questions to ask them too!
✨Emphasise Teamwork and Communication
Since this role involves working closely with the Customer Experience Manager and Team Leaders, be ready to discuss your teamwork and communication skills. Share examples of how you’ve collaborated with others to achieve common goals, as this is key to thriving in their environment.
