About The Role
Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career; with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we're enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
We're growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire.
The shift pattern operates on a three-week rotation: Week 1: Monday–Friday, 08:00–16:00
Week 2: Monday–Friday, 10:00–18:00
Week 3: Sunday - Sunday On call with reduced hours Monday - Friday
You'll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance.
Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access.
You'll thrive in a fast-paced, collaborative environment where no two days are the same.
What you'll bring?
You have outstanding customer service skills and are a reliable team player who ensures work is completed to a high standard. With a positive attitude, you overcome challenges and build strong relationships with customers and engineers. You're an excellent communicator, proactive problem-solver, and thrive under pressure while meeting deadlines. Computer literacy, including Excel and Outlook, is essential, and you're enthusiastic about learning new systems, products, and proces...
Service Management Specialist employer: M Group
As an Engineer Project with us, you'll join a company that prioritises your growth and development at every career stage. Our supportive work culture fosters strong client relationships while providing you with a fully equipped service van and access to extensive training opportunities, ensuring you can excel in delivering essential infrastructure across the UK. With a commitment to employee well-being, we offer a range of benefits including a matched pension scheme, generous leave, and a focus on inclusion, making us an excellent employer for those seeking meaningful and rewarding work.
