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For Companies At a Glance
- Tasks: Manage customer tickets, monitor systems, and coordinate engineers in a dynamic environment.
- Company: Join M Group Telecom, a leader in enhancing telecom networks for a tech-enabled future.
- Benefits: Enjoy flexible working hours, a pension scheme, retail discounts, and health care cash plans.
- Why this job: Be part of a supportive culture that values growth, teamwork, and making a difference.
- Qualifications: Strong customer service skills, computer literacy, and a positive attitude are essential.
- Other info: Opportunities for training and development, plus rewards for referring friends.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About The RoleAbout The Role:Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are en…
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Service Management Specialist employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Excel and Outlook. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer interactions in the past. Highlighting your ability to build strong relationships will resonate well with the hiring team.
✨Tip Number 3
Research M Group Telecom and their values thoroughly. Understanding their commitment to safety, collaboration, and innovation will help you align your responses during interviews and show that you're a good cultural fit.
✨Tip Number 4
Be prepared to discuss how you handle pressure and tight deadlines. Think of specific situations where you've successfully navigated challenges, as this role requires someone who thrives in a fast-paced environment.
We think you need these skills to ace Service Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Management Specialist role. Emphasise your customer service skills, problem-solving abilities, and any experience in managing tickets or coordinating teams.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of M Group Telecom that attract you, such as their commitment to safety and customer-centric values, and explain how your background makes you a great fit.
Highlight Technical Skills: Since the role requires computer literacy, particularly in Excel and Outlook, be sure to mention your proficiency in these tools. If you have experience with other relevant software or systems, include that as well to demonstrate your readiness to learn new technologies.
Showcase Communication Skills: As excellent written and verbal communication is essential for this position, provide examples in your application where you've successfully communicated with customers or colleagues. This could be through previous roles, projects, or even volunteer work.
How to prepare for a job interview at M Group
✨Showcase Your Customer Service Skills
As a Service Management Specialist, your ability to provide outstanding customer service is crucial. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your reliability and commitment to high-quality work.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced and how you overcame them. Highlight your initiative and resourcefulness, as these traits are essential for thriving under pressure and meeting tight deadlines in this role.
✨Familiarise Yourself with Relevant Tools
Since computer literacy is essential, brush up on your skills with Excel and Outlook. If possible, learn about any other systems or tools mentioned in the job description. Showing enthusiasm for learning new technologies can set you apart from other candidates.
✨Align with Company Values
Research M Group Telecom's values and culture. Be prepared to discuss how your personal values align with theirs, especially regarding teamwork, ambition, and responsibility. This will show that you're not just a fit for the role but also for the company as a whole.
