At a Glance
- Tasks: Manage rental requests and ensure compliance of vehicles and equipment.
- Company: Join a leading infrastructure services provider in the UK & Ireland.
- Benefits: Enjoy 25 days annual leave, bonuses, and a contributory pension scheme.
- Other info: Diverse workplace with opportunities for training and career development.
- Why this job: Be part of a supportive team that values your growth and flexibility.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Right across infrastructure, there is a requirement to not only maintain, but also renew and reimagine. Whatever stage you are at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
We are looking to offer a Hire Controller the opportunity to join our expanding National Rental team based in Stevenage. As a Hire Controller, you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland. We offer a flexible working environment where hybrid working has been embedded. You would be required to attend the office three days per week.
About M Group Plant and Fleet and your team
With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than 9,000 vehicles and over 25,000 owned or externally hired plant assets. Our team has grown rapidly and we are responsible for the supply and management of specialist equipment and vehicles, supplying the Water, Energy, Transport, Data and Telecommunication sectors. As a Hire Controller, you will be part of the National Rental Team that transacts all Rental enquiries relating to Plant, Fleet, Accommodation, Site Services and Tool requirements.
What will you be doing?
As part of our team, you will support our front-line operations by ensuring that all Vehicles, Plant, Tools, and Equipment are compliant, innovative, and fit for purpose. Your role will be key in helping the business operate efficiently and safely. You will work in a flexible and supportive environment where we trust you to manage your workload in the way that suits you best. If you ever need a different working arrangement, we're always open to discussing options that help you perform at your best.
In your day-to-day role as Hire Controller, you will manage all rental requirements that come into the Plant & Fleet Rental mailbox, processing requests through systems such as InspHire, Jaama Key2, and Oracle. You'll ensure every request is logged, actioned, and completed accurately. You will work closely with our workshops, maximising the utilisation of M Group assets from all locations before turning to external suppliers. Where internal stock isn't available, you'll liaise with our supply chain to source suitable equipment and make sure deliveries and collections are completed within agreed timeframes. You will regularly review and reconcile live hire reports, ensuring all management software is up to date and correct. Part of this responsibility includes swapping external hires for internal assets whenever possible and resolving invoice or general queries quickly and efficiently. Above all, you will build strong working relationships with colleagues across M Group Services and with our supply chain partners. Your ability to stay organised, communicate clearly, and manage the full rental cycle will ensure we continue delivering excellent service across the business.
What you'll bring
- Excellent communication and interpersonal skills
- Administrative or Customer Service experience
- Proven IT Skills with experience of Microsoft Office
- Good written and oral communication skills
- Relevant experience within either the Plant or Fleet Industry in a similar role
- Experience of InspHire and/or Jaama Key2 desirable
What's in it for you?
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We're responsible and go further for our people, clients, communities and the planet. We're open and seek new and better ways of exceeding expectations. We're together and as one team; the whole is greater than the sum of the parts. We're ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Service and Performance Controller employer: M Group
M Group Services is an exceptional employer, offering a supportive and flexible work environment in Stevenage where you can thrive as a Hire Controller. With a strong commitment to employee growth, we provide industry-recognised training programmes and a culture that values diversity and inclusion, ensuring every team member feels valued and empowered. Enjoy generous benefits including 25 days of annual leave, a discretionary bonus, and access to various discounts, all while contributing to essential infrastructure services that make a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Performance Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who genuinely cares about contributing to their success.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is key. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get that application in and show us what you've got!
We think you need these skills to ace Service and Performance Controller
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hire Controller role. Highlight your relevant experience in the Plant or Fleet industry, and showcase how your skills align with our values and the job description.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to mention any customer service experience you have, as it’s super relevant to what we do!
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Ensure your application is free from typos and errors. This reflects your ability to manage the full rental cycle accurately, which is crucial for the Hire Controller position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the role of a Hire Controller inside out. Familiarise yourself with the key responsibilities, especially around managing rental requests and using systems like InspHire and Jaama Key2. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved issues or built strong relationships with colleagues or clients. This will highlight your interpersonal skills.
✨Be Ready to Discuss Compliance and Safety
Given the emphasis on safety and compliance in the job description, be prepared to discuss how you've ensured compliance in past roles. Bring up any relevant experiences where you maintained safety standards or improved processes.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company's approach to innovation in plant and fleet management, or how they support employee development. It shows you're engaged and keen to learn more.
