At a Glance
- Tasks: Lead a high-performing team in a fast-paced operational environment, ensuring smooth service delivery.
- Company: Join M Group Telecom, a leader in telecom network services with a supportive culture.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of employee benefits including discounts and health plans.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in a critical 24/7 operation while developing your leadership skills.
- Qualifications: Experience in team leadership and operational management is essential.
The predicted salary is between 28350 - 34650 £ per year.
About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine.
Whatever stage youre at in your career; with us youll have an opportunity to grow and develop.
Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems.
With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally.
Want to come and be a part of it?
We're looking for a proactive and people-focused Performance Manager to join our National Operations Centre team on a 6-month fixed-term contract, based in St Ives, Cambridgeshire.
This is a pivotal role within our 24/7 operation, where you'll take the lead in maintaining operational control, coordinating service delivery, and supporting a high-performing team.
Working a 4 on, 4 off shift pattern, you'll rotate between day shifts (6:45am - 7:15pm) and night shifts (6:45pm - 7:15am), ensuring our services and customers remain supported around the clock.
If you thrive in a fast-paced operational environment, enjoy leading people, and can confidently manage priorities under pressure, we'd love to hear from you.
What will you be doing?
As a Performance Manager, you'll be responsible for keeping our operation running smoothly during your shift while providing leadership and support to a dedicated team.
You'll oversee the live operational picture, coordinate incidents and escalations, manage risks, and ensure that priorities are clearly understood and actioned.
You'll lead effective shift handovers, use operational data to identify trends and improvements, and work closely with internal teams, customers, and stakeholders to maintain service excellence.
Alongside operational leadership, you'll play a key role in developing your team through coaching, performance management, wellbeing support, and creating an inclusive environment where colleagues feel empowered to succeed.
- What youll bring
- Experience leading teams within a Service Desk, National Operations Centre, or similar operational environment.
- Proven people management experience, including coaching, performance management, wellbeing support, and development planning.
- The ability to make informed decisions and remain calm under pressure in a fast-moving operational setting.
- Experience coordinating incidents, escalations, risks, and handovers across multiple teams.
- Strong communication and stakeholder management skills, with the confidence to engage at all levels.
- A data-driven approach, with the ability to analyse operational performance and identify opportunities for improvement.
- A collaborative mindset and the ability to influence outcomes without removing accountability from delivery teams.
- A commitment to fostering an inclusive, supportive, and high-performing team culture.
- Strong organisational skills with the ability to manage competing priorities effectively.
- Experience within managed services, network operations, field operations, or similar environments would be advantageous.
- Knowledge of major incident management, business continuity, or field service platforms such as Salesforce Field Service would be beneficial.
What We'll Offer
We'll give you the opportunity to play a key role in a critical 24/7 operation, working alongside experienced colleagues in a supportive and collaborative environment.
You'll have the autonomy to make an impact, contribute to continuous improvement initiatives, and help shape the performance and success of both the operation and your team.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- In addition, this role offers;
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- On call payment
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
• Recommend a friend get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference.
Were one of the Top 100 UK companies actively supporting and recruiting veterans.
Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another.
We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- Wereresponsibleand go further for our people, clients, communities and the planet
- Wereopenand seek new and better ways of exceeding expectations
- Weretogetherand as one team; the whole is greater than the sum of the parts
- Wereambitiousand embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date.
Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process.
Some roles require drug and alcohol testing as part of induction and onboarding
#MGROUPT IND2
Performance Manager (6 Months FTC, Shifts) in Saint Ives employer: M Group
As an Engineer Project with us, you'll join a company that prioritises your growth and development at every career stage. Our supportive work culture fosters strong client relationships while providing you with a fully equipped service van and access to extensive training opportunities, ensuring you can excel in delivering essential infrastructure across the UK. With a commitment to employee well-being, we offer a range of benefits including a matched pension scheme, generous leave, and a focus on inclusion, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager (6 Months FTC, Shifts) in Saint Ives
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like M Group. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at M Group.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at M Group.
We think you need these skills to ace Performance Manager (6 Months FTC, Shifts) in Saint Ives
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at M Group and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at M Group
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like M Group will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to M Group.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at M Group.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at M Group. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
