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- Tasks: Ensure revenue protection by maintaining and renewing essential infrastructure services.
- Company: Dynamic company focused on safety and customer satisfaction.
- Benefits: Growth opportunities, friendly work environment, and a focus on safety.
- Why this job: Join a team that values your development while making a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fun and respectful workplace culture with career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a?friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team , youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it? What will you be doing? Youll investigate, detect, and prevent gasand electricity theft in residential and commercial properties. Youll be responsible for making sure installationsare made safe and will work with the supplier to agree what further action is to be taken. You\’ll collect evidence and provide information to the client to decide next steps. Youll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply. Do you take pride in your customer service skills?As a Revenue Protection Officers youll be proud ofyour work and demonstrate professionalism and integrity. Youll also have the ability to remain calm and professional and confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict managementwould be useful but not essential in this role ; all youll need is a positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? Youll also be upskilled by the company to become a qualified dual fuel engineer! Youll get full training on revenue protection and conflict management. What youll bring Valid UK driving licence – You must have a full Uk licence and have less that 6 points. Strong customer service background with the ability to remain calm and professional in challenging situations. Whats in it for you? Salary: Single fuel – £36,431 per annum for full time roles (if based within the M25) Dual Fuel – £42,285 plus £2k attendance and safety bonus per annum for full time roles Dual Fuel (3 phase/CT) – £43,370 plus £2k attendance and safety bonus per annum for full time roles We offer a range of benefits designed to support your life in and out of work, some of which include: Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Discretionary bonus scheme 22 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Standby / Overtime / Call out Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. MGroupE Seeka LI-LWLI-Onsite About The Company .
Revenue Protection Officer employer: M Group
Contact Detail:
M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to safety and customer service, and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Revenue Protection Officer. We want to see how you can contribute to our mission of delivering essential infrastructure services.
Showcase Your Safety Mindset: Since safety is a top priority for us, don’t forget to mention any relevant experience or training that demonstrates your commitment to safety in the workplace. It’s a big deal for us!
Be Client-Centric: In your application, emphasise your customer service skills and how you’ve successfully dealt with clients in the past. We love candidates who put clients first and can create a friendly and respectful environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you understand the role of a Revenue Protection Officer inside and out. Familiarise yourself with the key responsibilities and how they contribute to maintaining and renewing infrastructure services. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Safety First Mindset
Since the job emphasises a safety-first approach, be prepared to discuss how you prioritise safety in your work. Think of examples from your past experiences where you ensured safety protocols were followed, and be ready to share them during the interview.
✨Client-Centric Approach
This role requires a strong focus on client and customer satisfaction. Prepare to talk about how you've successfully managed client relationships in the past. Highlight any specific strategies you used to ensure their needs were met and how you handled any challenges.
✨Show Your Growth Mindset
The company values growth and development, so be ready to discuss your career aspirations and how you plan to develop in this role. Share examples of how you've embraced learning opportunities in the past and how you intend to continue growing within the company.