Client Liaison Officer in Reigate

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

What will you be doing?

As our Customer Service Coordinator you’ll be working on our Thames Water Capital Delivery Framework. This will be covering our works in South London and Thames Valley. This is a hybrid role which will involve working from site as well as the office and at home. You’ll report directly to the Customer Service Manager and support Project Teams while working with the Client Customer Teams. You’ll be responsible for ensuring that our customers’ experience is a positive one and that all customers are treated in a professional and considerate way ensuring minimal impact.

The majority of the time you’ll be managing your own workload so must be highly organised with great communication skills. You’ll be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone. A full clean driving licence is essential for this role due to the locations of the sites.

As the Customer Service Coordinator your duties and responsibilities will be:

• Build a solid working relationship with the Client Customer Team and Delivery Teams to create and deliver customer and stakeholder communications.
• Undertake relevant administration duties such as compiling customer letters and creating newsletters.
• Understand C-MeX, D-MeX and how we contribute to it.
• Contribute to Team and Project meetings.
• Help to deliver onsite customer training.
• Develop/keep updated impact assessments and communication plans for all projects.
• Support and attend customer drop-in sessions and community events with the Delivery Team and client.
• Proactively engage with customers and communities to ensure we minimise disruption and leave a positive lasting legacy.
• Take ownership of any customer issues and manage through to resolution.
• Preparation and dissemination of daily, monthly and weekly reports.
• Undertake training as and when required.
• Placed on an Out Of Hours rota as a contact for emergencies.

The Key Requirements:

• Strong Customer Liaison skills.
• Be highly organised and able to prioritise own workload.
• Ability to build rapport over the phone and in person.
• Excellent communication skills.
• IT skills particularly MS Word and Excel.
• STEM Ambassador a bonus but not a requirement.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme.
• Online GP service, 24 hours a day, 365 days a year.
• Employee assistance programme.
• My Rewards portal, access to 1000s of retail discounts.
• Life assurance.
• Cycle to work, salary finance and give as you earn schemes.
• Enhanced maternity, paternity leave and adoption leave.
• Reward and recognition scheme.

In addition, this role offers:

• Company car and fuel card with a range of EV and hybrid vehicles to choose from.
• My Car Choice our salary sacrifice EV/Hybrid car scheme.
• Private health care for you plus health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• 25 days annual leave plus bank holidays.
• Recommend a friend - get rewarded for introducing people to us!
• Personal Accident Cover.

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet.
• We’re open and seek new and better ways of exceeding expectations.
• We’re together and as one team; the whole is greater than the sum of the parts.
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.