At a Glance
- Tasks: Lead a team in managing technical network operations and resolving faults.
- Company: Join M Group Telecom, a leader in telecom network services.
- Benefits: Enjoy competitive pay, flexible working, and a range of health benefits.
- Other info: Diverse workplace with strong values and opportunities for growth.
- Why this job: Make a real impact in a fun, supportive environment while advancing your career.
- Qualifications: Experience in team leadership and IT operations is essential.
The predicted salary is between 50000 - 60000 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks - We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
What will you be doing?
- Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management.
- Manage fault ticket administration and jeopardy management to maintain SLAs.
- Produce and analyse fault ticket performance reports to drive improvements.
- Host, lead, and oversee technical bridges with customers to resolve faults, including out-of-hours support.
- Facilitate cross-team liaison, acting as primary point of contact.
- Oversee engineer bookings, resource allocation, and scheduling.
- Supervise email inbox management, ensuring efficient and professional responses.
- Direct creation and deployment of Microsoft Forms for operational workflows.
- Conduct and lead business continuity reviews and tests for operational resilience.
- Oversee and support the AILS (Acceptance Into Live Service) process.
What you’ll bring?
- Proven engineering or operational team leadership experience preferably in an IT Operations environment.
- Strong organisational and multitasking skills.
- Understanding of fault ticketing systems and service operations.
- Advanced Microsoft 365 proficiency, especially Outlook and Forms.
- Excellent communicator confident with cross-team and customer collaboration.
- Analytical mindset with performance reporting experience.
- Experience in business continuity/disaster recovery management (desirable).
- Calm under pressure; adept at leading incident resolution in customer settings.
- ITIL or service management framework experience (advantageous).
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Engineering Team Lead in Radford employer: M Group
M Group Telecom is an exceptional employer that prioritises employee growth and development within a friendly and respectful work culture. With a strong focus on safety and client satisfaction, we offer a range of benefits including a matched pension scheme, health care cash plan, and generous leave policies, all while fostering an inclusive environment where diverse talents can thrive. Join us in delivering essential infrastructure services and be part of a team that values ambition and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Team Lead in Radford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Engineering Team Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your leadership experience and technical know-how. Share specific examples of how you've managed teams and resolved issues in high-pressure situations.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, like M Group Telecom, and express your enthusiasm for their work. A little initiative can go a long way!
✨Tip Number 4
Keep it professional but friendly! When you’re communicating with potential employers, whether it’s via email or in person, maintain a balance of professionalism and approachability. This will help you stand out as a great fit for their team culture.
We think you need these skills to ace Engineering Team Lead in Radford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Engineering Team Lead role. Highlight your leadership experience and any relevant technical skills to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like our work environment.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Use specific examples of how you've led teams or improved processes in previous roles. We love seeing how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at M Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to engineering and IT operations. Familiarise yourself with fault ticketing systems and service operations, as these are crucial for the role. Being able to discuss specific technologies or methodologies you've used will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Think about times when you managed incident resolutions or facilitated cross-team collaboration. Highlight your ability to keep calm under pressure and how you motivate your team to achieve their best.
✨Communicate Clearly
Since this role involves liaising with customers and other teams, practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where effective communication made a difference in resolving issues or improving processes. This will demonstrate your strong communication skills.
✨Align with Company Values
Research M Group Telecom's values and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their culture of responsibility, openness, teamwork, and ambition. Showing that you resonate with their mission will set you apart from other candidates.
