At a Glance
- Tasks: Engage with customers, manage communications, and ensure a positive experience.
- Company: Join a leading infrastructure company focused on water services and environmental performance.
- Benefits: Enjoy competitive pay, health plans, 25 days leave, and discounts.
- Other info: Dynamic team environment with opportunities for growth and training.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and a full clean driving licence required.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
You’ll report directly to the Planning Team Manager and support Project Teams while working with the Client Customer Teams. You will be responsible for ensuring that our customers’ experience is a positive one and that all customers are treated in a professional and considerate way ensuring minimal impact. The majority of the time you will be managing your own workload so must be highly organised with great communication skills. You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone. A full clean driving licence is essential for this role due to the locations of the sites.
Build a solid working relationship with the Client Customer Team and Delivery Teams to create and deliver customer and stakeholder communications. Undertake relevant administration duties such as compiling customer letters and creating newsletters. Understand C-MeX, D-MeX and how we contribute to it. Contribute to Team and Project meetings. Help to deliver onsite customer training. You will develop/keep updated impact assessments and communication plans for all projects. Support and attend customer drop-in sessions and community events with the Delivery Team and client. Proactively engage with customers and communities to ensure we minimise disruption and leave a positive lasting legacy. Take ownership of any customer issues and manage through to resolution. Preparation and dissemination of daily, monthly and weekly reports. Undertake training as and when required.
What you’ll bring:
- Strong Customer Liaison skills
- Be highly organised and able to prioritise own workload
- Ability to build rapport over the phone and in person
- Excellent communication skills
- IT skills particularly MS Word and Excel
- A full clean driving licence is essential for this role.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend - get rewarded for introducing people to us!
In addition, this role offers:
- Company van/vehicle and fuel card for business use
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private Healthcare - single cover
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Customer Liaison Officer in Preston employer: M Group
At M Group, we pride ourselves on being an employer of choice, offering a vibrant and inclusive work culture that prioritises safety, client satisfaction, and employee growth. With a strong commitment to professional development, our employees enjoy a range of benefits including a contributory pension scheme, private healthcare, and generous leave policies, all while working on impactful projects that safeguard our water infrastructure for future generations. Join us in a friendly and respectful environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Preston
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Attend industry events or community sessions related to water infrastructure. This not only helps you meet potential colleagues but also shows your commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Liaison Officer in Preston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer liaison skills and experience. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about building rapport with clients and customers, don’t shy away from showcasing your excellent communication skills in your application. Let us know how you’ve successfully engaged with customers in the past!
Be Organised:We love a candidate who can manage their workload effectively! Share examples of how you've prioritised tasks and stayed organised in previous roles. It’ll show us you’re ready for the fast-paced environment here.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at M Group
✨Know Your Customer Liaison Skills
Make sure you can clearly articulate your customer liaison skills. Think of specific examples where you've successfully built rapport with clients, resolved issues, or improved customer experiences. This role is all about communication, so be ready to showcase your strengths in this area.
✨Demonstrate Organisational Skills
Since the job requires managing your own workload, come prepared with examples of how you've effectively prioritised tasks in previous roles. You might even want to bring a simple planner or digital tool that you use to stay organised, as it shows you're proactive and ready to hit the ground running.
✨Understand the Company’s Values
Familiarise yourself with the company's values and culture. During the interview, relate your personal values to theirs, especially around being responsible, open, and ambitious. This will show that you’re not just a good fit for the role, but also for the team and the company as a whole.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle customer interactions or project challenges. Think through potential situations you might face in the role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
